We provide IT Staff Augmentation Services!

Deskside Technician Resume

3.00/5 (Submit Your Rating)

Lathrop, CA

Hire Now

SUMMARY OF QUALIFICATION

  • 13 Years of Hands on Network and Technical Project Management
  • Systems Administration & Database Connectivity Experience
  • 20 Years of Quality Control, Troubleshooting & Superior Client Service Experience
  • Microsoft Certified Systems Engineer NT 4.0 (MCSE)
  • Microsoft Certified Professional (MCP)
  • A+ Certified.

TECHNICAL SKILLS

Hardware & Software Proficiencies:

  • Hardware: IBM, Dell, HP, Laptops and Desktops, WAN/LAN Support
  • CUSTOM Computers: Building, Upgrading and Repairing
  • SOFTWARE: Windows 95/98/2000/XP/7, NT/2000 Server & Workstations, Microsoft Office
  • VIRUS REMEDATION: Virus and Malware removal and repair

Professional EXPERIENCE

deskside technician
Confidential, (Lathrop, CA) 6/09 – 3/11

  • Worked as a Break/Fix technician for all level two issues
  • Setup and broke down computers for meetings and visitors
  • Supported special projects
  • Completed and maintained on site inventory
  • Repaired/Upgraded all user hardware
  • Supported user wired and wireless network connectivity
  • Assisted with weekly backups
  • Assisted other sites remotely with their project load
  • Maintained a high SLA standard

Computer Repair Technician
Confidential, (Dublin, CA) 3/07 – 6/07

  • Updated user information and profiles
  • Tracked and fixed bad user profiles
  • Install new users onto computers
  • Provided support to offsite clients
  • Tracked trouble tickets to make sure they are completed in a timely fashion

IT Technician
Confidential, (Modesto, CA) 1/06 – 3/06

  • Network Tech support with tracking and replacing network wires as needed
  • Computer support including Win2K, WinXP and Windows Server
  • Server support in an Active Directory network
  • Printer support Laser, Dot Matrix and Ink Jet printers including Break/Fix
  • Acted as the Emergency Repair Tech for most computer issues
  • PBX Phone Punchdown support

Technical Support Analyst
Confidential, (San Jose, CA) 1/00 – 4/04

  • Managed & mentored 60+ support technicians, including assisting break/fix field technicians with LAN, WAN, TCP\\IP, VPN, & all operating systems configuration & setup issues.
  • Supported software installs & reported installation issues.
  • Acted as technical expert & "Go To" person for online phone support, eliminating local phone support duties
  • Worked as a Break/Fix technician supporting multiple locations on the Cisco Campus
  • Supported all internal virus issues affecting multiple computers; gather reports & provide root cause analysis Collaborate with the leadership team to streamline the organization into a market-driven, customer solution focused enterprise.
  • Resolved escalated user issues, including dialup problems, user/computer/printer setup, network connectivity, network usage, & computer re-imaging
  • Expert at tracking down and cleaning virus infected computers in a very large environment.

EDUCATION AND TRAINING

Computer Service Technology

MCSE Windows NT 4.0 Track
Windows 2000 Network & Operating System Essentials
Upgrading Support Skills for Windows 2000

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship