SUMMARY

• 19 years career in the most highly growing industry (IT) that allow me to absorb knowledge in several different areas in this field.
• Available to travel for work to gain a new environmental experiences to get a job done proficiently.
• Well - mannered, self-motivated, self-starter who is fun loving and a very unselfish team player
• Achieve many certificates and received several different awards and accolades for my work and contributions in IT.
• Exercised personal initiative and task oriented-detailed skills to meet high standards for any major company or corporation.
• Skilled in being highly organized and efficient with experience researching problem areas including known equipment issues and or opinionated in company environment improvements.

TECHNICAL SKILLS

• Windows XP
• Windows 7
• VM Ware
• MAC (Mt Lion, Lion & Sierra )
• Linux (Red Hat)
• Windows Server 2003, 2008 & 2010 R2
• Windows 2012 & 2016 R2
• Microsoft Office 2007 & 2010 Suite
• Microsoft Deployment Software
• Microsoft Exchange 2008, 2010
• Q-Radar
• Wireshark
• GNS3 Topology
• Cisco Any Connect (VPN)
• Team Viewer
• Citrix XenApp
• Remote Server Administrative Tool
• Dame Ware Remote Utilities
• Oracle VM Virtual Box
• VMware Workstation
• Putty
• Active Directory
• Service Now
• HP Elitebooks Laptop Support
• Dell E Series Laptop Support
• Dell OptiPlex Desktop Support
• Dell Servers: 905/2250/2600/2650
• Dell Isilon Storage
• HP SL 7000 Chassis
• SUN Microsystems M 4000/9000
• Sun Fire X 2100/4100/4200/6000/8400 Series
• Cisco M4 & M5 Blade Chassis
• Fortinet Firewall Devices
• Pala Alto Firewall Devices
• HP 6000 Series Desktop Support
• Cisco Switches (2k, 3k & 9k)
• Cisco Routers (1k, & 9k
• Dell EMC Storages
• HP BL 460/465
• HP 360/380/ 385/ 585
• Xerox Color Cube Series
• Netezza TwinFin
• F5 (Big5)
• Lexmark: 2600/5100/7600 Printers
• Brothers: 5200 Series Printer
• Check Point Firewall Devices

PROFESSIONAL EXPERIENCE

Confidential, Little Rock, AR

Data Center Project Coordinator Tech

Responsibilities:

• Technical experience using any of the following: Cisco Routers & Switches, Nexus, ASR, ISR product lines, Cisco IOS, NX-OS, Check Point, Juniper, and Fortinet firewalls
• Cabinet Assembly
• Troubleshooting Hardware Functionalities on all level 2 or higher issues
• Hands & Feet if needed for console access
• Break Fix & or Installation of all data center equipment (Servers, Switches, SAN Units, Firewalls, & Routers)
• Understanding how to read Entergy’s implementation plans
• Make Cable Runs (Cate5, Cate6, Fiber both multiport and single mode connections)
• Cable testing using affecting equipment (Fiber light tester, cate cable tester to make cables)
• Understanding of all CSOC and SCADA rules and policies
• Apply and troubleshoot firewall rules on Cisco ASA and Firepower as well as Fortinet firewalls
• Configuration and troubleshooting F5 devices (Understanding of Load Balancing and route tracing)
• Understanding of Load Balancing and
• Advanced troubleshooting to identify and resolve network connectivity and security issues
• Having a working relationship with Telecomm, Network Security, DNO, All Transmission Groups and CSOC
• Demonstrated experience in Cisco networking, TCP/IP, DHCP, DNS, WINS, network management tools, use of packet capture and other troubleshooting tools.
• Demonstrates understanding of RIPv1/v2, EIGRP, OSPF, MPLS, BGP, NAT, Access-Lists, route re-distribution, IP Multicast, & VLANs

Confidential, Little Rock, AR

Desktop Support Analyst

Responsibilities:

• Working with users on Deploying and Reimaging systems (Laptop, Desktop & VDI)
• Troubleshooting Software Functionalities on all level 2 or higher issues
• Responsible for all data move from one system to another system
• Used effective communication and computer skills
• AD support & Group Policy implementation
• Special project implementation

Confidential, Little Rock

Onsite Support Technician

Responsibilities:

• Hardware Support for Servers, Desktops, Laptops and Thin Clients.
• Installations and Troubleshooting of POS (Point Of Sale) Equipment and components.
• Understanding and troubleshooting of all network connections pertaining to LAN/WAN functionalities.
• Understanding how to troubleshoot any DNS and DHCP issues including trace route and network analytical theories to management.
• Understanding the VoIP theory’s for troubleshooting
• Cisco Switches and Router Installations & Configurations
• Firewall Mounting Configurations & Troubleshooting
• Telecom Troubleshooting ( Avaya, Nortel, Shortel & Cisco Phone and Server Equipment)
• The effects of making & troubleshooting cable runs with effective equipment that will terminate into both fiber eth patch panels
• Make Cables for special runs (Cate5, Cate6, Multiport and Single modes connections )
• Cable testing using effective equipment (Fiber light tester and Cate cable tester used to assure cable runs are good
• Help configure and Troubleshooting F5 load balancing equipment.
• Demonstrated experience in Cisco networking, TCP/IP, DHCP, DNS, WINS, network management tools, use of packet capture and other troubleshooting tools
• Demonstrates understanding of RIPv1/v2, EIGRP, MPLS, OSPF, BGP, NAT, Access-Lists, route re-distribution, IP Multicast, & VLANs

Confidential, Little Rock, AR

Sr. System Administrator Support/ Helpdesk Technician

Responsibilities:

• Providing Support for Desktop, Laptop and Server
• Troubleshooting Software Functionalities on all level 2 or higher issues
• Creating Virtual Environments (Windows XP, Win7, Server 2003, Server 2008 & Server 2010 R2)
• Providing Support for Printer Functionalities
• Troubleshooting Cisco Switches & Routers
• Demonstrated experience in Cisco networking, TCP/IP, DHCP, DNS, WINS, network management tools, use of packet capture and other troubleshooting tools.
• Demonstrates understanding of RIPv1/v2, EIGRP, MPLS, OSPF, BGP, NAT, Access-Lists, route re-distribution, IP Multicast, & VLANs
• Complied Spreadsheets for Special Projects
• Responsible for monthly server maintenance
• Telecom Troubleshooting (Shortel Server & Phone Equipment)
• Implementation of all new company wide Citrix updates
• Cisco VPN Server and EU support

Confidential, Conway, AR

Data Center Hardware Technician

Responsibilities:

• Provide customer service through equipment maintenance, reconfiguration, break/fix and installation throughout Acxiom Data Center
• Assist in installation and relocation planning and account management of equipment and maintenance costs.
• Created and Installing Fiber, T1, CAT 5 & CAT 6 Cables