IT Support Analyst Resume Atlanta, GA - Hire IT People

TECHNICAL SKILLS

Desktop, Laptop Support, Active Directory, Networking, Documentation Skills, Microsoft Office suite applications SQL, VM, VB, and networking technologies. experience; firewalls, routers, switches, phones;
All PC related hardware LAN various desktops and laptops including, IBM, Dell, Mac, Compaq and HP, laser printers verbal and written communication skills, experience installing, configuring, upgrading, and repairing Windows. desktop & laptop.
Windows, 2000, XP, Win7, Vista, Outlook, Office 365, IE and Various utilities and applications Heat, Ghosting, Images, remedy call log database, AD (active directive) DHCP, Ethernet etc. LAN/WAN LANDesk, remote, VPN, remote desktop, VDI Desktops network configuration, wireless support, Microsoft recovery assistant & MS Office application suite 2003, 2007, 2010 and 2013 and good knowledge with Office 365

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

IT Support Analyst

Responsibilities:

Providing interactions with the global Oldcastle MIM user community, daily in a professional and courteous manner, providing effective and timely configuration, support, diagnosis of technical problems, communication, software utilization and technology. Troubleshooting and escalate the networks and servers’ issues.
Providing user hardware and software installations, laptop/desktop and telecommunication configurations, and ensuring timely delivery of these services. Ensure that all problems escalated by production team are respectively categorized into related groups; determine the category, impact, urgency and priority.
Providing technical support and advice to internal and external users located throughout the US and Canada. fielding incoming help requests from end users via our assigned or escalated ticking system, telephone and email.
Creating and maintaining new hires email and other accounts, notifying local technical teams, managers and business of system outages. Identifying repeated issues, conducting and documenting root cause analyses and updating knowledge base.

Confidential, Atlanta, GA

IT Support Analyst

Responsibilities:

Provided level 2 hardware and software support, performed install, move, add and change activities. Configured, troubleshot and imaged Windows 7,10 OS, migrated users from Windows XP to Windows 7 Troubleshot, Configured, imaged and built Mac OS (Lion, Mountain Lion, Mavericks and Yosemite)
Responsible for troubleshooting escalating SW/HW related issues, performed hardware and software break fix. Provided both remote and on - site support to users and clients, adding and mapping printers.
Responsible for support for over 70 plus schools in the Atlanta district. Set up Emails and resolved connectivity issues
Configured and troubleshoot Microsoft Outlook Providing virus protection, Mac and mobile OS support, troubleshooting connectivity issues spyware removal, networks, firewalls in an enterprise environment.
Provided mobile device support for I-Phone, I-Pad, Blackberry, Android and surface tablets. Maintained accurate recording of problems utilizing heat, Nimbus call-log database.
Configured and troubleshoot active directory, added domain user’s deleted accounts updated mail accounts. Responsible for supporting several software applications, Java, share point, Oracle, Destiny Lawson, Kronos and switch port management.

Confidential, Atlanta, GA

Mobile/ Desktop Technical Support Analyst

Responsibilities:

Performed IMAC activities in a Windows XP, windows 7 based environment
Provided first and second level hardware, software support Responsible for troubleshooting and escalating ongoing SW/HW related issues Assisted users, clients with Microsoft windows related issues involving Win7, XP, Vista and 2000
Configured and troubleshoot Windows OS (including 2000, XP, Vista, 7)
Migrated users to windows 7 from previous versions
Configured, troubleshoot, imaged and built Mac OS (Leopard, Snow leopard)
Responsible for supporting several software applications, updating drivers, updating software.
Responsible for supporting network peripherals routers, switches etc. Experience with Java, share point, Destiny
Provided executive end user support to VP’s, managers and other senior level employees
Provided mobile device support for IPHONE, IPAD, BLACKBERRY, ANDROIDS & Emails setups on mobile devices.

Confidential, Atlanta, GA

Application Support Analyst

Responsibilities:

Provided first level phone support for internal and external customers
Resolved data communication and pc problems
Handled customer inquiries and complaints and advised customers on new desktop applications
Provided customer support to local and remote sites throughout the Atlanta area
Provided user instruction & assisted all user with laptop/desktop application support