IT Helpdesk Technician Resume Denver, CO - Hire IT People

OBJECTIVE

SUMMARY

Knowledgeable in, repair, maintenance and installation of computers and printers. Experienced in networking principals and equipment. Gained leadership and management skills as an English teacher in a foreign country.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

IT Helpdesk Technician

Confidential, Denver, CO

Responsibilities:

Provided over the phone or in-person tech support for desktops, laptops and printers.
Reset CCD student/staff email and computer account passwords.
Managed ticketing system for escalated issues or to provision hardware/software and supplies.

Network Ops Center Engineer

Confidential, Centennial, CO

Responsibilities:

Remotely configured new advertisement hardware at movie theaters around the US.
Monitored corporate and client circuit/satellite networks.
Troubleshot switches, routers and Hughes satellite.
Remotely connected to client computers and automation devices around the country to check logs, troubleshoot and dispatch on-site technicians when necessary.
Served as POC for engineering departments, vendors, providers, etc.

Data Center/NOC Technician

Confidential, Englewood, CO

Responsibilities:

Monitored world-wide corporate network.
Maintain server health, including disk failures for Windows, UNIX, SQL and Oracle servers.
Managed routine server backups using tape or disk libraries.
Performed data restores for clients.
Troubleshot issues and escalated when necessary.
Server as POC for other departments and providers.