Application Support Specialist Resume

SUMMARY

Over 8 years of technical support experience. Strong customer support ability and patience.
Excellent team player and easy to get along with
Desktop Support
Customer Interaction
Hardware Repair/ Installation
Networking Technologies
Technical Documentation
Software/ OS Deployment

PROFESSIONAL EXPERIENCE

Confidential

Application Support Specialist

Responsibilities:

Create base Windows 7 and 10 images for company laptops and desktops for the US, Germany, and Ostrava.
Deploy PC images and create backups using the Symantec Ghost server.
Configure Cisco phones and Jabber accounts with Cisco Unified Communications Manager.
Deploy software, patches and updates using Lansweeper
Make sure computers are on the domain and in the proper Organizational Unit (OU).
Repair any non - working PCs or coordinate with Dell to get them repaired.
Set up new hire computers and desks to company standard.
Software installation on user PCs making sure the software can reach the license servers for activation.
Create documentation for complicated and harder to remember processes and installs.
Active directory and Microsoft exchange account creation and management.
Travel when needed to other A123 Sites for support.
Manage printers and keep them running replacing paper and ink. Also fixing any jams if they occur.
Provide remote assistance when needed using remote support, such as GotoAssist, Dameware and Windows RDP.
Set up guest wireless accounts using Cisco Meraki.

Confidential

Application Support Specialist

Responsibilities:

Tasks may include adding providers to the Nextgen database, patient merges, and managing taskboxes
Managing accounts on an exchange server
Provide support for Microsoft Outlook and other Microsoft applications.
Troubleshooting basic hardware issues (both desktop and laptop)
Assistance with internet connectivity and networking problems, including VOIP phones
Email and document encryption support
Windows Environment (Win 7, 10, Server 2008, Server 2012)

Confidential

Service Desk Representative

Responsibilities:

Technical Support for a variety of medical applications, email, printers and phones.
Managed Active Directory accounts and memberships
Resolved problems for various computer applications, resets passwords, activates print queues, resets printers/terminals and provides user education on all TIS supported systems and telecommunications
Understood the customer’s needs through developed listening and trouble shooting skills and conveyed information in a positive, effective and clear manner in individual and group conversations
Utilized available resources as obtained through training to assist in troubleshooting issues in a call center environment
Documented issues in the call tracking system utilizing clear and concise problem descriptions
Interfaced with the users and appropriate personnel providing log-in ID, access, connectivity and emergency removal to applications and systems

Confidential

Technical Support Representative with AudaExplore

Responsibilities:

Technical Support for AudaExplore's vehicle estimating software. Some of the job responsibilities were, installing the software on supported Windows operating systems such as XP, 7, or Windows Server 2008. Also configuring internet explorer to accept the plug-ins and Active X controls needed to run the software

Confidential

Apple iOS Senior Advisor

Responsibilities: