SUMMARY

• VMware Systems Engineer and Administrator with over 10+ years of experience.
• Areas of expertise include but not limited to VMware vSphere ESXi 5.5/6.0/6.5, VMware vCenter 5.0/5.1/5.5/6.0/6.56.7 , vSAN, Windows Server 2000/2003/2008/2012/2016 , Hyper - V, Windows XP/7/10, Active Directory. Installed, configured and deployed VMware Horizon View 7 Virtual Desktop Infrastructure in a Cloud Pod Architecture.

TECHNICAL SKILLS

VMware: vSphere, vCenter, vSAN, vMotion, ESXi, Horizon View

Workstations: Windows NT, XP, Windows 7, Windows 10, Linux, Mac OSX

Servers: Windows 2003, 2008, 2012, 2016, VMware ESXi 6

Active Directory: GPO, Groups, Users and Computers Management, Hyper v

Applications: Microsoft Office, Outlook, Microsoft SQL Server, WebEx, MS Exchange, IIS,, Remedy, Adobe CS, Symantec Ghost, Kronos Workforce Timekeeping, Yardi, Citrix

Hardware: Desktop PC, Laptops Android, Blackberry, IPhone, Cisco switches and routers, wireless routers, network printer

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Horizon VDI Deployment Engineer

Responsibilities:

• Deployed and configuration of VMware Connection, Composer Servers in Cloud Pod architecture.
• VDI Pool Engineering / Design decisions (Full Clone / Linked Clone).
• Performed VM builds and deployments, Golden image design and deployments.
• Maintained Wyse, HP, and Dell Thin Client Edge Devices and Thin Print and administered Citrix Receiver.
• Provided Level 3 Technical Support to users and other IT Departments
• Horizon 7.6, Thin App, Ivanti AppSense, SCCM, Citrix, vCenter 6.7

Confidential, Phoenix, AZ

VMware VDI Systems Engineer

Responsibilities:

• Golden Image design, deployment, management and monthly updates.
• Deployment of VMware Connection Servers, VMware Unified Access Gateway, vRealize Operations Manager, vCenter Servers, vSAN
• VMware Horizon 7 Engineering /Administrator, Virtual desktops, Linked Clones, with User Environment Manager, and App Volumes for user profile persistence Windows 7 Enterprise / Windows 10 Enterprise
• Wyse Device Management Console enterprise deployments and support
• Health performance monitoring and optimization of virtual infrastructure using vRealize, SolarWinds, Dell OpenManage Essentials, HP OneView, 3Par StoreServ
• Support of Microsoft Infrastructure Services consisting of Windows Server 2012, Active Directory, MS SQL Server, Certificate Services, Microsoft DNS, IIS, Group Policies, Office 365, DFS, and Windows Server Update Services.

Confidential, Richland, WA

Computer Systems Administrator

Responsibilities:

• VMware vCenter Administration, Supported multiple vCenters and datacenters for production Servers and VDI environment. Templates built and updates, Host patches, VM Server builds. vSwitch Configuration.
• Horizon View Administrator, Install, configure and manage a View 6 environment, Pool setup, Linked Clones, VDI session management, Monthly Recompose with approved patches and software of all pools.
• Teradici Management Console Manage all aspects of Thin Clients in a multiple MC configuration.
• Reconfigure the Memory, Drives, Network and CPU allocated to a virtual machine.
• Imaged desktop and Laptop computers via PXE, deploying hardware to existing and onboarding employees

Confidential, Seattle, WA

Applications Specialist / IT Support

Responsibilities:

• Supporting multiple enterprise level housing application with SQL backend
• Windows 2008 Server Active Directory Administration
• Proactively researching service packs (bug fix), keeping application up-to-date
• SQL 2008 Database management, backups, restore, and lite SQL coding
• Help lead Kronos Timekeeping system implementation
• Installed Operating System and Software on new Desktop computers
• Project lead for Microsoft Office upgrades including compatibility testing and working with super users insuring the smoothest possible transition for company employees
• Published application in Citrix environment, providing centralized management of certain apps, also for creative work around solutions

Confidential, Tacoma, WA

Help Desk Specialist / Application Support

Responsibilities:

• Provide in-depth day-today support and lead problem solving and implementation efforts for specific technology products and applications
• Daily server maintenance and monitoring via VMware
• Windows Active Directory user account security administration
• Remote customer support via WebEx
• Created new and update existing knowledgebase articles on MS SharePoint sites
• Applied knowledge of standard products and services to assist and resolve information system problems of callers and other help desk specialists
• Ensured management escalation of high priority issues, prioritize problem resolution efforts and coordinate administrative work between shifts
• Led and trained less experienced Help Desk Specialists on assorted technical and customer-service issues and participated in analyzing client-identified issues related to procedures and standards

Confidential, Bellevue, WA

Application Support Engineer

Responsibilities:

• Customer Relationship Management (CRM) software support
• Provided front-end application and back-end database support
• Provided SQL Server database support, replication, basic DTS, database backup and restore
• Reproduced customer issue in test lab environment, verifying if issue is on customer side or software issue
• Developed workaround solutions until hot fix or custom fix could be applied
• Collected required troubleshooting data (SQL Profiler trace, App traces, Event Viewer logs) for escalation to development
• Utilized remote access (WebEx) sessions to customer system for troubleshooting
• Active directory user account management
• Worked closely with hosting team to identify and resolve hosted customer application issue
• IIS support