OBJECTIVE

• Accomplished Audio Visual Systems, and Video Teleconferencing Engineering professional with 10+ years of Video Teleconferencing, Computer and Network Operations, Technical Writing.
• The importance of customer service coupled with extensive knowledge of AV Systems and VTC Operations, I am seeking a Technical Analyst position that will engage my diagnostic, problem resolution and communication skills and become a demonstrative asset to a Technical and Administrative Management group.

TECHNICAL SKILLS

• SIP, H.323, H.460, TLS, RTP, SRTP, TCP/IP, and UDP protocols.
• Cisco TelePresence Management Suite (TMS) v14 & 15, Cisco ISDN 8321, IP Conductor, VCS - C, VCS-E, MSE8000, Cisco EX60 and EX90.
• AMX Touch Panels, Polycom HDX 8000 and 6000, Cisco/Tandberg and Crestron codecs.
• IPTV, VBrick Enterprise Management System (H.264) Digital Signage and Omnivex Moxie Studio, Acano
• Cisco Jabber Call Manager/MOVI, WebEx, GoToMeeting, Skype for Business (Lync)
• MS Unified Communications, MS Office Suite, MS Project, MS Visio, Adobe Pro
• Remedy 9.1
• SharePoint Development and Google Analytics

PROFESSIONAL EXPERIENCE

Confidential

VTC Engineer

Responsibilities:

• Experienced engineer to IP, ISDN and VSAT based video conferencing technology installation, configuration, structured cabling and termination, operation and maintenance of Video Conferencing EndPoints, Bridges Multi Control Unit (MCU’s), VCS Expressways and Gatekeepers like Codian, Polycom and RMX.
• Comprehension of the following technology protocols: TCP/IP, H323, H320 and SIP Video Codecs - H261, H263 and H264; Video Conferencing equipment - Polycom (RMX/MGC, DMA - Polycom Room based EndPoints) Tandberg, and Codian MCU.Technician of Polycom HDX 8000 and HDX 6000 VTC’s and supporting the entire Office of the Chief of Army Reserve (OCAR) with supporting full cycle and scheduling of Unclassified and Classified day-to-day Audio and Video TeleConferencing (VTC) operations and support within the A/V infrastructure for OCAR.
• Team Lead of performance migrations and upgrade strategies.
• Operations and Maintenance (O&M) support of Cisco Routers and Switches, Dynamic Routing Protocols, WAN Links, DMVPN and VOIP.
• Knowledge and use of IEEE 802.3 Ethernet, Firewall Traversal, DoD Security Technical Implementation Guides (STIG) processes.
• Facilitates approximately 20 - 30 VTC’s daily and provide technical on-site room support for Polycom HDX8000 CODEC(s) and coordination with the United States Army Reserve Command (USARC) at FT Bragg, NC.
• Provides monthly statistical reporting to the Army Reserve Command (USARC)

Confidential

Audio Visual (AV) Engineer

Responsibilities:

• Install, configure and provide technical on-site room support for 35 projection-style conference rooms integrated with Cisco C-Series CODECs, AMX control panels, Crown amplifiers, HDMI switchers, reinforced audio components and VBrick video streaming options.
• Experienced engineer to IP, ISDN and VSAT based video conferencing technology installation, configuration, operation and maintenance of Video Conferencing EndPoints, Bridges Multi Control Unit (MCU’s), VCS Expressways and Gatekeepers like Codian, Polycom and RMX.
• Comprehension of the following technology protocols: TCP/IP, H.323, H.320 and SIP Video Codecs - H261, H263 and H264; Video Conferencing equipment - Polycom (RMX/MGC, CMA5000, Polycom Room based EndPoints) Tandberg, and Codian MCU.
• Representative as an interface with the users to gather their requirements for solution, design and delivery of audio and video conferencing needs.
• Technical Writer and administrator for Digital Signage content postage, maintenance, network connectivity and sustainment of Digital Signage interface via Omnivex and VBrick Enterprise Management System (VEMS) IPTV for approximately 120 Signage players and 164 VBrick systems.
• Administrator for Cisco Jabber Call Manager/MOVI, account creation and resets.
• Inventory control/Asset Management/RMA
• Daily incident reporting utilizing Remedy Ticketing System

Confidential

Video TeleConferencing (VTC) Engineer

Responsibilities:

• Video Teleconferencing support for the government agency Department of Homeland Security - Transportation Security Administration (Approx. 100+ systems).
• Assist high-level users including Agency Secretary
• Tandberg/Cisco Telepresence troubleshooting and configuration (TMS/TCS/MCU)
• Inventory control/Asset Management/RMA
• Move, Add, and Change (MAC) work, 28 MAC instances a month with assistance in coordination/installation.
• Install VTC systems and AV equipment (Approx. 5 installations per month).
• Advise/train end users on how to use VTC/AV equipment. (Approx. 6 training sessions per month)
• Install VTC software Tandberg MOVI/Jabber
• Test Matrix and product testing for new hardware & software deployments
• Provide assistance to local and remote technical support to video endpoints to include: E series, MX, SX and C series codecs
• Remedy Ticketing system Queue manager; manage, support, resolve or escalate
• Conduct site surveys, test and acceptance of VTC and AV installations

Confidential

Conference Scheduling Manager and Technical Room Support

Responsibilities:

• Completed approximately 50 - 70 conference room reservations and confirmations daily for TRICARE Management Activity (TMA), Navy, Army and Air Force Services at the Defense Health Headquarters (DHHQ).
• Planned and executed major aspects of meeting management to include selecting sites, developing marketing materials, building registration processes and databases, and providing on-site management for assigned meetings ranging from 30 to 1,000 attendees.
• Provided monthly metrics to demonstrate usage for 57 conference rooms.
• IT Support for content delivery and connectivity of presentation material, network access and Video Teleconferencing (VTC) via Cisco Telepresence Management System (TMS).
• Research sites beyond DHHQ for Executive conferences and vendors for future meetings and events. Organize contracts, promotional materials, and meeting files.

Confidential

Management Analyst/Technical Writer

Responsibilities:

• Providing direct support to the Director and Deputy Director of Office of the Secretary of Defense (OSD) Health Affairs (HA) / TRICARE Management Activity (TMA) - Office of Strategy Management (OSM) with concentration on managing and conducting quality control to include research and analysis, administrative support, conference planning, performance planning and assist with the overall objectives outlined in the Military Health System (MHS) Strategic Plan and Military Treatment Facility (MTF) Optimization efforts.
• Initiate and coordinate procedures, Charters, Action Memos and other classified and unclassified documentation to be logged into the Electronic Correspondence Control System (ECCS) documentation repository Staff Action Control and Coordination Portal (SACCP).
• Review correspondence and communication directed to or emanating from the Assistant Secretary of Defense - Health Affairs (HA).
• Routinely working with high level Civilian and Military OSM staff in the data analysis and evaluation of the effectiveness of accomplishing the MHS strategy.
• Coordinate travel arrangements and specialized administrative needs for 5 OSM high level staff members via Defense Travel System (DTS) to include outbound travel as well as, inbound for OSM staff and other visitors as needed.
• Serves as the scribe for the Strategic Management Working Group (SMWG), directed by the Principal Deputy Assistant Secretary of Defense - HA; maintaining a consistent relationship with other HA/TMA and Department of Defense Directorates and organizations.

Confidential

Systems Engineer

Responsibilities:

• Supported Senior Level Management and stakeholders as the primary Technical Helpdesk representative and point of technical contact of Oracle’s Defense Agency Initiative (DAI) Financial system for TRICARE Management Activity (TMA) Financial Operations Division (FOD) - troubleshooting Java related issues and communication of IAVA updates/patches.
• Designed the DAI FOD Helpdesk webpage to include FAQ’s, demonstration and training materials. Installed special software with Symantec Ghost 32 (v11.0.1) PXE (Pre-boot Execution Environment).
• Employed DAI User Management Exchange (UMX) for password resets and ensures all security settings are met. Coordinated DAI End-user training, Process Mocks and System Qualification Testing (SQT) for each Chief Functional Office and Program Office within TMA.
• Supported DAI training sessions for approximately 270 TMA employees as an Assistant Facilitator of the Procure-to-Pay (P2P) Finance process area by assisting End-users through Work Instructions and Exercises.