Desktop Engineer Resume Wilmington, DE - Hire IT People

SUMMARY

15+ year’s professional/amateur experience in system administration and desktop development, working and staying up to date with computers and different technologies in the industry.
Work building and troubleshooting different types of PC’s and operating systems for business and friends.
Installation, configuration, operation, support and administration of all versions of windows up to windows 10, Mac OS X and above, Linux operating systems.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Desktop Engineer

Responsibilities:

Administer Microsoft SCCM and MDT for imaging (Windows 7 to Windows 10 Migration with USMT)
Supported onsite and offsite field services team with reimaging process utilizing SCCM, during in - place upgrades.
LTI and ZTI imaging globally at various locations.
Triage level 2 & 3 issues and worked with field teams completing reimages
Suggested updates to task sequence for issues discovered.
Log and report issues encountered in defect tracker as they occur.
Worked closely with DuPont desktop engineering team.

Confidential, Bossier City, LA

Cyber Security Engineer

Responsibilities:

Propose next generation solutions for in-use products and technologies, such as KACE K1000.
Implementation of security patching through KACE K1000 appliance
Create appropriate design documentation and an associated project plan.
Manage project and lead the implementation, report progress and issues.
Provide implementation, assessment and ad-hoc support to other IT administrators for their locally implemented services for the US court system.
Provide administration of creation of GPO’s.
Provide support of Win 10/7, Mac OS and Linux OS.
Provide support and troubleshooting virtual machines
Managed and maintained support team MAC’s configured and supported OS upgrades and changes

Confidential, Wilmington, DE

Desktop Support/Desktop Engineer

Responsibilities:

Provide Tier 2/3 support, diagnoses, troubleshoots and resolves problems with desktop and laptop systems (hardware, software, and peripherals) via service now tickets, email, phone and walk-ups.
Administer RES Automation and Workspace manager for software and user administration through Active Directory and RES client.
Administer Microsoft SCCM and MDT/WDS for imaging (create and deploy Windows 7 and Windows 10 baseline images) Created and maintained driver packs for Windows 10 and 7
Configured OSD for Windows 10 and 7 deployments and Application Tiers for imaging.
Maintained, Plan and suggested changes to Windows 10 and 7 environments (change management)
Administer and support Microsoft SCCM applications which includes developing and testing MSI-based application packages and light PowerShell scripting.
Create and administering SCCM collections, advertisements, and packages. Utilize SCCM to perform remote troubleshooting and diagnostics on systems.
Provide support and administration for Virtual Desktop Infrastructure (VDI)/VMware
Administration of OSx using JAMF and SCCM (parallels plugin)/Mac OS Imaging
Configured and provide support for Users using MAC OS.
Assist in new hire training and on-boarding

Confidential, Wilmington, DE

IT Support/ Sccm Tech

Responsibilities:

Provide level 2/3 hardware and software support to end users via service now tickets, email, phone and desk-side.
Support end-users across multiple sites, daily walking the floors between 6 buildings assisting users.
Travel to provide on-site support for Regional meetings (hardware laptop repairs, software and conference room)
Assists with inventory tracking of hardware
Utilize Microsoft SCCM and MDT for software delivery and imaging.
Provide mobile/tablet devices support (iPhone/IPad support).
Support VIP members (VP’s, CIO, CFO, etc).

Confidential, Wilmington, DE

Lead Support Technician

Responsibilities:

Provide end users with Level 1-3 support via Phones, Email and Desk-side.
Help maintain and uphold helpdesk in required SLA’s
Help train new hires. Provide Techs with after hour support.
Companies Supported: DelDot, CSC, iSuppli, Subaru, Hajoca, AFN, WSFS, IronShore, Wood Resources, Landmark Healthcare, NXT Capital and MTM.

Confidential

IT Helpdesk Support/ Data Terminal Repair Field Tech

Responsibilities:

Answer helpdesk phones and supported end users with network, hardware and software related issues.
Travel to stores and offices for on-site repairs.
Setup new stores with hardware/server equipment, network connections and software.
Upgrade older Stores to newer hardware and software standards.
Support and administer AIX Unix, Windows XP, Windows 2000 and 2003 Server.
Image store’s hardware.