Technical Support Resume Hunt Valley, MD - Hire IT People

Areas of Expertise:

Technical Proficiencies

Professional Experience

October 2011 - Present
Systems Integration Manager
Confidential, Baltimore, MD

Development and implementation of ERP/CRM software
Created support policies and procedures governing case structures, incident response, and support resolution.
Instrumental in developing and implementing support structure and knowledge base for response systems for both employee and client use.
Technical writing and instruction of software, hardware and client purchased systems
Management of other team members up to and including training, scheduling, quality control and performance evaluations.
Creation of workflow documentation and presentations when pertaining to technical equipment and software.

March 2010 - October 2011
Tier 2 Technical Support
Confidential, Hunt Valley, MD

October 2009- March 2010
Temp Agency Employee
Confidential, Annapolis, MD

Confidential
Store Design Reset Assistant.

Followed design instructions for inventory changes including pricing, brand, signage, layout, and over all store appearance.
Assisted in informing the employee\'s of the store changes as well updating inventory and price changes within the store.
Supported the project design team with the reset and design change for new stores.

Confidential
Inventory/Distribution Assistant

Education

2010-2012: Will culminate in the award of a Bachelor's Degree in Information Technology.
2007-2010: Computer Progamming.