IT Support Specialist Resume Tallahassee, FL - Hire IT People

TARGETING ENTRY-LEVEL IT POSITIONS

Upcoming Confidential graduate offering a strong academic background in IT combined with excellent internship experience as a technology lab assistant and help-desk analyst.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.

EDUCATION

Computer Information Systems (BS).

TECHNOLOGY SUMMARY

Certifications: Information Systems Security (INFOSEC) Professionals certification, Senior Systems Manager certification
Systems: Unix, Windows ,
Databases: Oracle, Access,
Languages: Visual Basic, SQL, XML, HTML, ASP.net, CSS, C++, C#, C, Java , JavaScript,
Software: MS Project, MS Visio, MS Office, Visual Studio

COMPLETED PROJECTS

Senior Computer Information Systems Capstone Design Project:

Project Scope: Currently worked as part of a four member on designing and implementing a communication software application tool for Confidential. System was implemented for Confidential to be able to communicate effectively and efficiently with players at any given time. Analyzed functional requirements, developed code and currently testing software applications

Computer Information Systems Design System Project:

Project Scope: Worked as part of a team focused on the designing, testing, implementing, technical documentation, project management, and data to satisfy specific requirements. Presented Use Case diagrams once a week to show how system changed and to give end-users more insight to a less complicated user interface.

Database Design Project:

Project Scope: Project was to create, design, and implement a relational database system, so user records could be easily attained and maintained without redundancy data issues.

PROFESSIONAL EXPERIENCE

Confidential, July 2012 - Present Tallahassee, FL
IT Support Specialist (Contractor)

Install, troubleshoot and maintain new and existing hardware and software.
Provide on-site technical assistance in the resolution of hardware and software problems for customers.
Working the help desk using established diagnostic and trouble-shooting techniques.
Knowledge of personal computers and equipment in a distributed computer systems networking environment.
Operating data processing equipment.
Communicate effectively to establish and maintain effective working relationships with customers.

Confidential, June 2011 - Present Tallahassee, FL
User Support Specialist

Assist faculty by providing students with basic assistance in using software applications used in the class and refer users to self-help materials when appropriate.
Repair minor problems to computer hardware/software.
Attend mandatory training session with CIS Coordinators or faculty member.

ORGANIZATIONS

Member -Confidential
Member -Confidential

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It Support Specialist Resume

Tallahassee, FL

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