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Systems Engineer Resume

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Los Angeles, CA

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SUMMARY

  • Over 15 years of experience in network infrastructure design, administration, installation and troubleshooting

TECHNICAL SKILLS

  • MCSE - MCSA for Windows NT, Windows 2000, Windows 2003, Windows 2008 Windows 2012 R2
  • Expert Level Administration Skills
  • Proven Network Design and Support Skills
  • Outstanding hardware troubleshooting and repair
  • Windows NT/2000/XP/Vista/7/10 platforms
  • Local and Wide Area Network Design and Connectivity
  • WSH Windows Scripting VB Scripting, PowerShell
  • VMware ESX ESXi Administrator, vSphere, VCenter, VMWare Cloud
  • Microsoft Azure
  • (SCOM) System Center Operations Manager 2007,2012 (SCCM) System Center Configuration Manager 2012
  • Microsoft Exchange 2007/2012 vROPs Administration

PROFESSIONAL EXPERIENCE:

Confidential

IT Support

Responsibilities:

  • Provides Server Builds and troubleshooting windows 2003, 2008, 2008 R2
  • Raid configurations, build out and troubleshoot VM farms
  • Level 3 technical support for 40000 Plus end users running Microsoft Windows 7, and Windows XP.
  • Technical support for Enterprise active directory migration
  • P2V Migrations
  • Windows 7 migration from Windows XP (Due To End Of Life Support For XP)

Confidential, Los Angeles, CA

Systems Engineer

Responsibilities:

  • Provides Server Builds and troubleshooting windows 2003, 2008, 2008 R2
  • Raid configurations, build out and troubleshoot VM farms
  • Level 3 technical support for 4000 plus end users running Microsoft Windows 7 and Windows XP.
  • Created documentation for Windows 7 deployment and migration process.
  • Designed and customized several enterprise OS deployments and user migrations
  • Deployment configuration and troubleshooting of Windows NT to Windows XP and Windows XP to Windows 7.
  • Responsible for support of various groups including Information Services, Client, and Enterprise Services staff for network design and troubleshooting.
  • Responsible for software upgrades and installation, hardware troubleshooting, support and maintenance of user accounts, configure and install server.
  • Support for Cisco routers, Cisco switches, Netgear switches, Netgear and Linksys hubs, PC’s, laptops, printers
  • Responsible for companywide active directory migration, personally migrated the desktop side of the project
  • Responsible for SCCM scripted installs, image creation, deployments, patching
  • Responsible for Wise package creation
  • Responsible for Altiris patching, image creation, deployments, hotfixes
  • DNS, TCP/IP, DHCP

Confidential, Los Angeles, CA

End User Support Specialist

Responsibilities:

  • Provides 2nd level technical support for 3,000 end users running Microsoft Windows NT, Windows and Windows XP Responsible for software upgrades and installation, hardware troubleshooting

Confidential, Long Beach, CA

End User Support Specialist

Responsibilities:

  • Provides 2nd level technical support for 1,000 end users running Microsoft 95/98, Windows 2000, and Windows XP.
  • Responsible for support various groups including Information Services, Client, and Enterprise Services staff for network design and troubleshooting.
  • Responsible for software upgrades and installation, hardware troubleshooting, support and maintenance of user accounts, configure and install server.
  • Support for Cisco routers, Netgear home routers, and Linksys home routers, Cisco switches, Netgear switches, Netgear and Linksys hubs, PC’s, laptops, printers, and peripherals.
  • Special projects included Data Center and computer refresh for Bothel, Utah, and Michigan regional offices, corporate data center server hardware refresh, and enterprise wide software support and upgrades.
  • Utilizing SMS for remote connection, and Heat call tracking software.
  • Developed an extensive help knowledge database utilizing RoboHelp for easier troubleshooting of the most common problems.
  • Responsible for Executive level support to the President, Vice President and all the Board Members Including the legal department located in Sacramento.
  • Started the work at home program for 50 users utilizing a VPN connection over a DSL line from the local Telecommunications Company.
  • Utilized Symantec Ghost software to create and deploy images to new workstations, Created new workstation images for Windows NT, Windows 2000 and Windows XP.
  • Provided on-site support for all Molina clinics located in southern California, Consisting of HP network printers, Dell workstations, and connectivity issues.
  • Personally setup and imaged 75 Dell computers in Utah over a period of two days as not to have any user issues on Monday morning including adding the workstations to the domain transferring profiles and setting up their email accounts with the Microsoft 5.5 Exchange Server and moving all their data back.
  • Created and maintained all Login Scripts.

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