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Desktop Support Specialist Resume

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SUMMARY

  • IT professional with more than 3 years of experience in designing, implementing, and troubleshooting computers and programs.
  • Proven record of evaluating system vulnerabilities, recommending security improvements, and improving efficiency.
  • Loves to solve complex problems involving a wide variety of information systems.
  • Comfortable working independently on large - scale projects, thrives under pressure in fast-paced environments while directing multiple projects from concept to implementation.
  • Able to ensure delivery of project goals, managing project needs and critical dependencies with hands-on approach.

AREAS OF EXPERTISE

  • Microsoft Office Suite
  • Microsoft Server Administration
  • Information Security Management
  • Wireshark
  • Enterprise Technologies
  • Virtual Private Networks
  • Remedy
  • Policy and Standards Development
  • Evaluating Process Improvement
  • Remote Access Infrastructure
  • Mobile Computing Integrations
  • Team Building/Leadership
  • Lifecycle Cost Analyses
  • Troubleshooting
  • Communications
  • Auditing/Quality Assurance
  • Knowledge Management

PROFESSIONAL EXPERIENCE

Confidential

DESKTOP SUPPORT SPECIALIST

Responsibilities:

  • Provide level II and III helpdesk support as needed to an agency of more than 26,000, solving 100% technical issues.
  • Support and maintain systems running Windows 7, 10, Server 2008 R2, and Server 2016 to DLA's security protocols - analyze network reports and alerts, asses system images to lower quantity of network incidents.
  • Manage virtualization software on virtual servers and host for all virtualized desktop services.
  • Provide full network support to include ensuring stand-up sites are equipped with the necessary hardware and network connectivity - solve network and hardware issues, install and map to network printers, computers, and patch over cables in switch for use on the network.
  • Manage system information security architecture, design, installation, operational planning, and risk remediation activities on more than 15 servers/systems worldwide for various government clients, ensuring all system installation according to schedule.
  • Conduct risk assessments and collaborate with clients to provide recommendations regarding critical infrastructure and network security operations enhancements.
  • Provides on-site server maintenance visits on a monthly basis, troubleshooting various technical problems and performing operating system administration with Windows and Citrix-based computer systems.
  • Configure rapid prototype, testing, and integration of new and upgraded equipment hardware solutions in order to evaluate all system enhancements.
  • Identify weaknesses in fielded configurations while performing system requirement analysis and design modifications.
  • Provide troubleshooting, repairs, testing, and modification of Local Area Network (LAN) / Wide Area Network (WAN) electronic equipment and services.
  • Perform equipment installs, relocations, and maintenance of a wide array of fielded equipment from a Unix-based server to Microsoft computer workstations and associated equipment, including printers, scanners, external hard drives, monitors, audio equipment, VoIP phones, video teleconferencing equipment, modems, and cryptographic devices.
  • Open and update Request for Action (RFA) problems using Remedy database; created and submitted SAP requests for needed parts to resolve RFA actions.

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