Field System Support Technician Resume Atlanta, GA - Hire IT People

SUMMARY

Recognized by management for superior troubleshooting, problem resolution, streamlining operations and increasing operational efficiency.
Extensive experience troubleshooting database systems, networking issues, Desktop environments including building, staging, troubleshooting and repairing various hardware platforms provided by multiple vendors.
Superior interpersonal and communication skills to enhance the prompt and accurate delivery of quality customer service; easily conveys technical jargon to non - technical users.
Proven expertise in finding quick and effective solutions to complex technical problems.
Energetic, self motivated individual with a strong sense of team work and excellent customer service. Communicate with users, other technological groups and executives on a daily basis.
Ability and desire to provide excellent customer service to internal and external customers.
Working knowledge of Windows 7 and Microsoft Office products.
Experience troubleshooting hardware, software and printer related issues.
Experience replacing hardware on both desktop and laptop PCs.
Experience installing software, patches, and updates on desktops and laptops.
Experience troubleshooting basic network issues.
Strong communication, interpersonal, and analytical skills.
Ability to work responsibly with minimal supervision.
Working knowledge of MAC computers and Windows 2003/2008 a plus.

PROFESSIONAL EXPERIENCE

Field System Support Technician

Confidential, Atlanta, GA

Responsibilities:

Assist staff with the installation, configuration, upgrade, and ongoing usability of desktop Computers, peripheral equipment and software
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
Entry, update and follow up in IT support request/management system.
Prep equipment as instructed by Systems Support Manager.

Field System Support Administrator

Confidential, Lawrenceville, GA

Responsibilities:

Provide software and hardware solutions and user support for internal and external customer.
Troubleshoot and install Windows XP and Windows 7 desktops.
Monitor network operations to ensure each workstation is operating effectively.
Ensure daily sales and inter-departmental inventory data are downloaded and stored properly for easy retrieval.

Systems Site Support Technician

Confidential, Atlanta, GA

Responsibilities:

Serviced on-site accounts, implemented new site network architecture, and installed networking equipment.
Developed recommendations for system improvements by monitoring employee performance.
Monitored network operations to ensure the connectivity and configuration of each workstation.
Performed large-scale migration upgrades throughout the western region to Widows XP professional and 2003 servers.
Ensured regular backup of LAN resources and maintain a current LAN disaster recovery plan.
Performed "On-Call" responsibilities.

Regional Network Administrator

Confidential, Alpharetta, GA

Responsibilities: