OBJECTIVE

• Highly motivated and resourceful self - starter with in-depth experience working as a global account administrator for identity and security access. I seek to become a long-lasting part of a stable, strong, fast moving, successful company that is looking for a sincere, dedicated, loyal representative and solid team player.

PROFESSIONAL EXPERIENCE

Confidential, Denver, CO

Support Desk Analyst/Security Administrator

Responsibilities:

• Support all internal hardware to include laptops, desktops, MACs, printers, mobile devices and all additional peripherals.
• Host and maintain Office 365, site-to-site VPN’s and client backups.
• Manage client VMWare environments utilizing Hyper-V and VSphere.
• Maintained security of files for various project or business groups by creating network folders and Active Directory security groups, including assigning ownership and members.
• Tracked lists from automatic systems on daily basis, verifying that all account terminations entered into HR systems were also performed on IT accounts, which helped to ensure alignment and network security.
• Implement and train clients with email protection and proper security policies and procedures.
• Implement and manage Sophos Endpoint Synchronized Security.
• Plan and manage several new companies move or new server room buildouts.
• On-boarded and off-boarded new and existing employees, including creating network / email accounts and disabling all account access as needed. Managed account access changes such as name changes, office transfers, rate increases, security and distribution list changes. Entered new records into Oracle and Oracle Identity Manager.
• Act as a liaison between client and vendors to schedule maintenance, warranty repair and hardware upgrades and replacements.
• Schedule and make weekly client visits to ensure client satisfactory.
• Created distribution lists, shared mailboxes and public folders and assigned group access levels. Escalated support tickets to tier 2 or 3 teams as needed.
• Update client documentation and knowledge base.

Confidential, CO

Systems Security Administrator/Cyber Security

Responsibilities:

• Created new user accounts in Active Directory and AS400 and assigned documented pre-approved group permissions, providing employees with easy access to computer and network resources
• Reset User passwords. Support & Protect Company Information Assets and efficiently Manage Access Requests
• Maintain, troubleshoot and service all network switches, routers, Sonicwall and Sophos firewalls, phone systems, desktop PC’s, laptops, MAC’s/ MS Surface Pro’s, mobile devices, iOS, Android, tablets PC’s, network printers, servers, audio/video equipment, projectors, TV’s, security systems, conference rooms and video conferencing equipment.
• Provide onsite replacement for all hardware for all desktop and laptop computers, printers, phones and network equipment.
• Take incoming calls or service requests utilizing Autotask IT mgmt. software.
• Manage client backup and recovery utilizing Veeam, StorageCraft, etc.
• Manage client VMWare environments utilizing Hyper-V, VSphere, etc.
• Act as a liaison between client and vendors to schedule maintenance, warranty repair, hardware replacement and critical outage to completion.
• Install and maintain client Office365 as well as implement new O365 migrations from Exchange.
• Implement and manage Proofpoint email threat protection.
• Implement and train clients with Pii-Breach Protection / Cyber security.
• Implement and manage Sophos Endpoint Synchronized Security.
• Install and manage NAS hardware for on-premise and hosted backups.

Confidential, Lakewood, CO

IT support Analyst/ Systems Security Administrator

Responsibilities:

• Provide internal IT support for 150 local users and 30 remote users within local Tyler office.
• Maintain, troubleshoot and service all internal ShoreTel / Avaya VOIP telephones and switches, laptops, desktops, MAC/ MS Surface Pro / network switches, routers, network printers, racked servers, video surveillance, Click-Share, projectors, TV’s ADT badging system and other video conferencing equipment.
• Responsible for replacing all hardware for all computers, printers and misc. equipment.
• Responsible for building, hosting and managing multiple VM servers.
• Proficient with all computer OS for Win 7 Pro / Win 8 / Win 8.1 Pro / Win 10 Pro
• Responsible for maintaining eVault/eSphere backup services.
• Support and maintain email and web security using the latest Barracuda email security.
• Maintain all server room production servers and networking equipment that consists of Cisco catalyst routers, Extreme Summit switches, Extreme AP’s, Riverbed Steelhead, APC battery backups, Crestron audio/video system as well as Dell PowerEdge servers and PowerVaults storage arrays.
• Maintain local server maintenance to consist of Server 2003 / Server 2008 R2 / Server 2008 / Server 2012 / Server 2016 beta, VMware / ESXi Hyper-V, SQL Server 2008, SQL Server 2012, MS Office 2013 and O365.
• Responsible for internal and remote helpdesk ticket escalation / resolve utilizing LANDesk ticket tracking.
• Provide 24/7 on call support to all local and remote users.
• Responsible for hardware orders and IT inventory.
• Responsible for all internal cabling for network, audio/video and conferencing.
• Managing and maintaining Brightsign system.
• Responsible for Disaster Recovery for the local office.
• Attend bi-weekly meetings with infrastructure team.

Confidential

Systems Administrator

Responsibilities:

• Support over 200 Attorneys and employees within corporate and 5 remote office locations across Oklahoma and Colorado.
• Maintain, troubleshoot and service all internal communications, computers, network firewall / router / switches, phones, printers, servers and video conferencing equipment.
• Provide high level front to backend support for proprietary law software to consist of JURIS, PEACHTREE, BMS and Best-Case applications.
• Support and maintain email and web security using the latest McAfee SaaS Web and Email filter, ePolicy Orchestrator, Virus Scan Enterprise, Anti Spyware Enterprise and Site Advisor services.
• Responsible for managing core production servers and networking equipment that consists of Cisco firewall, Cisco routers, Cisco/HP switches as well as Dell PowerEdge servers.
• Manage and maintain local server environment to consist of Windows Server 2000 / Windows Server 2003 / Windows Server 2008, VMware ESX / ESXi Hyper-V, SQL Server 2005 / 2008, Microsoft Exchange 2003 / 2007 / 2010 , Blackberry Enterprise Server, Backup Exec 11d, 12.5, 2012, Disaster Recovery 2010, and AS400.
• Maintain and support Meridian and Unity phone switch, patch panel and phones.
• Manage all external / 3rd party vendor communication, contracts service agreements and warranties.
• Assist Tier I / II helpdesk support group, customer service, ticket tracking and tier escalation.
• Provide 24/7 on call support.

Confidential, Denver, CO

Systems Administrator

Responsibilities:

• Responsible for over 80 corporate users to include 4 regional offices as well as individual remote users.
• Provide and maintain high level server support to include hardware, maintenance windows, upgrades, patches, security/permissions, new server builds / deployments as well as configure VMware environments.
• Responsible for primary and secondary domain controllers, file and print servers, Exchange server 2007, BES, SAN, Backup Exec 2010, SUS server, OWA server, SharePoint and FTP servers.
• Manage and maintain core server room infrastructure to include 5 terminal servers, 6 SQL 2005/2008 Enterprise Servers, Microsoft Exchange 2007, BES 5.0 server, MS Project Server 2010, Windows server 2008 file / print servers and Windows server 2008 domain controllers.
• Provide high level support to local Cisco catalyst routers, Cisco PIX Firewalls, Sonic Wall, Cisco/HP ProCurve switches and Mitel VOIP switches. Support device/port configurations, Configure segregated subnets, VLAN’s, NAT additions, cable/patch management as well as installation of Ethernet cable runs.
• Build and maintain Citrix ICA / XenApp 10.0 server farm. Managing patching, installations, upgrades, application management, access management console, shadowing users, load balancing etc.
• Manage and support VMware ESX Hyper-V platform and environments.
• Maintain asset management program for all IS&T assets.
• Manage all network printing, peripherals and devices.
• Generate documentation for best practices, IT procedures and policies.
• Available for 24/7 on call support.

Confidential, Denver, CO

Systems Administrator

Responsibilities:

• Provide and maintain high level desktop support for 50 corporate users as well as 3 remote offices.
• Manage and maintain all user workstations (Dell PC and laptop) as well as desktop/network printers, scanners and peripherals.
• Maintain daily/weekly backup and disaster recovery utilizing Barracuda backup services.
• Manage and maintain core server infrastructure to include terminal servers, SQL Enterprise Servers, Microsoft Exchange 2007, BES server, file / print servers, domain controllers predominately using Windows server 2003 and 2008 standard and enterprise.
• Provide professional recommendations for new hardware, software, service proposals, system acceptance testing, and provide status reports to include performance, warranties and contract coverage for 3rd party vendors.
• Build and manage the SharePoint 2010 infrastructure. Build and assist with the overall architecture and platform for a technology environment. Responsible for sites and content portals.
• SQL 2005 database administration / modification.
• Maintain Cisco PIX firewall and Barracuda spam filter and virus firewall.
• Maintain and support Avaya VOIP phone system, switches.
• Generate and provide documentation for all IT procedures and policies.
• Monthly server maintenance to include patching and updating.
• Server upgrade project for all internal production servers from Windows server 2003 to Windows server 2008.
• Train with 3rd party vendors to support industry specific software.
• Provide professional 24/7 on call support to all users.