IT Field Technician Resume Houston, TX - Hire IT People

SUMMARY

Network troubleshooting: local - host VPN, static end-devices, WAPs, Switches
Familiar with Network protocols and configurations(Spanning-Tree, OSPF, BGP, EIGRP)
Prioritizing/Triaging requests based on workflow impact
Active Directory: Understanding of Active Directory functions
Scripting: Familiar with PowerShell syntax and basic scripting, Python and Bash (in progress)
Desktop troubleshooting
Microsoft Suite troubleshooting
Office365: Familiar with O365 Admin environment
Virtualization: Oracle VM Virtual Box, VMware Workstation

PROFESSIONAL EXPERIENCE

Confidential - Houston, TX

IT Field Technician

Responsibilities:

On-site support for campus of 350 end-users
On-site/remote Executive support
Remote support for Jobsites and other Houston Campuses
PowerShell Scripting (Data migrations, AD object moves, AD account information gathering)
Documented protocols/solutions/recommendations for existing and future team members
Procured IT hardware and software
Managed local and remote IT inventory
Traveled to remote jobsites for support as needed

Confidential - Houston, TX

HP Field Technician

Responsibilities:

On-site replacement/repair of desktop/laptop components (CPU, RAM, motherboards), Laser Printer hardware (fusers, laser assemblies, scanners)
Backup/Restore/migrate data and re-image end user machines
Troubleshoot/repair network issues (VPN, internet/intranet)
Update ticket information in timely manner
Work with minimal to no supervision

Confidential - Houston, TX

Concert Bar Manager / Bar-Back

Responsibilities:

Ensure that all tasks assigned to employees are completed and resolving customer complaints.
Perform inventory controls and maintenance of assets