Service Desk Resume Plainville , Ct - Hire IT People

Objective

Looking to provide high quality help desk support to an organization with a focus on resolving the end users concerns in a timely manner and delivering a high degree of customer satisfaction

Technical Skills/Proficiencies

Provide timely documentation utilizing Remedy ticket tracking documentation
Reported escalating and aging ticket issues to management team
Researched, resolved and responded to ticket questions in a timely manner
Knowledge of MS Office, Windows 7, XP, and Vista environment
Hardware repair and diagnosis
Virus removal
Excellent in a customer service environment, utilizing soft service skills

Experience

07/2011-Current Date

Confidential,Service Desk

Plainville , Ct

PC Tech for desktops, laptops, and cell phones
Hard drive and operating system restoration, resolve problems with software, virus removal, and installation ofantivirus utilities
Installed operating systems, driver updates , emails, cards, chips, and upgrades
Fixedperipherals and all hardware
Diagnosed, configured and repaired problems with email and internet applications

04/2009-01/2011

Confidential,

Harford, CT

Service Desk
Research report various Windows desktop problems using Remedy Ticket System
Escalated aging tickets exceeding SLA’s to management team
Utilized remote desktop utility tools, desktop imaging and appropriate software
Performed routine maintenance of PC work stations and network printers
Supported 30-40 technical calls a daywith 1000 potential end users
Supported their account info, rights, security system

05/1999-02/2009

Confidential,

Wallingford, CT

Contacted small business owners seeing Webster Bank could improve their business banking solutions. Averaged about 150 calls a day. Performancebased goals.

Education

Accounting

We provide IT Staff Augmentation Services!

Service Desk Resume

Plainville, CT

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship