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I.t. Support Resume

TexaS

PROFILE
Technical professional with career in computer technology, software installation and maintenance. Experienced manager, able to balance technical issues with business management. Cultivator of positive customer and business relationships. Exceptional analytical, organizational, communication and interpersonal skills. Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals. Over 6 years’ experience owning and operating computer systems, installation, testing, and support applications in single or multi-user environments.
PROFESSIONAL STRENGTHS

  • Proficient in installing and supporting current versions of Microsoft Windows Operating Systems, including XP, Vista and 7
  • Windows Server 2003/Active Directory exposure and experience remotely managing servers and desktops
  • Proficient in installing and supporting all Microsoft end user applications; familiar with other common business and productivity software.
  • Experience creating and maintaining active directory accounts
  • Ability to work independently and provide progress reports
  • Excellent customer service and communication skills
  • Familiar with Multicast
  • Knowledge of security technologies such as SSL, VPN and firewall
  • Experience with Cisco routers/switches a plus
  • Willing to work off hours and/or weekends as needed
  • Willing to be “on call” as needed
  • Capable of handling multiple projects simultaneously
  • Strong interest in the latest technology and trends
  • Experience in networking in TCP/IP LAN/WAN environment
  • Knowledge of PC software/hardware compatibility specializing in Microsoft Windows environment
  • Communication skills demonstrated by extensive customer service technical assistance.
  • • Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. • Resolved Windows and Internet Explorer issues on desktop and laptop • Identified and removed computer viruses and provided major repairs in accordance with outside vendors • Resolved Windows related issues, Internet Explorer issues and other PC software related issues. • Monitored and troubleshot LAN, installed and configured routers and switches
  • RELEVANT EMPLOYMENT
    • Installed, diagnosed, repaired, and upgraded computer systems and software. Consulted, set-up, and maintained small business Windows LANs. Built custom PCs with latest generation technology.
    • Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices.
    • Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.

    TECHNICAL SKILLS
    • Recommend hardware and software solutions and upgrades using established procurement processes.
    • Installed, configured (using imaging software), maintained and troubleshot applications.
    • Provided second level support to Technical Support Center.
    • Produced backup software for distribution and maintenance all computers and peripherals.
    • Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
    • Maintained accurate, complete and up-to-date inventory records of all computers and printers.
    • Coordinated the logistics of technology requirements and setups during multiple office relocations.

    CERTIFICATIONS
    Associate’s Degree in Computer Science Computer and Internet Specialist Certified Marketing Skills Award Computer Maintenance Specialist Certified

    JOB EXPERIENCE

    Confidential,
    Field Service Technician / I.T. Support
    Confidential, (all over Texas)
    Supervisor- Confidential,
    3/1/2012- Present
    Job Responsibilities - installed, diagnosed, repaired, and upgraded computer systems and software. Back-up and reinstall user/client software from previous computers to new deployments. Image, Stage and Deploy new computer systems all around Texas towards the Health and Human Service Commission, I would join computertsto new inventory and to their network specs.

    Confidential,Intern
    McAllen
    From 01/2012 to 05/2012
    Supervisor- Confidential,
    Duties: Deploy new computers, image them to hospital specs provide remote computer assistance to open tickets repair and maintain up to par computers and printers

    Confidential,Senior tech
    2 years
    From 1/2007 to 2/2009
    Duties: installed, diagnosed, repaired, and upgraded computer systems and software. Built custom PCs with latest generation technology. Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices. Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers. Recommend hardware and software solutions and upgrades using established procurement processes. Installed, configured (using imaging software), maintained and troubleshot applications. I provided first level support to the Technical Support Center, as well as produced backup software for distribution andmaintenance all computers and peripherals. Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.

    Confidential,Hammond, LA,
    Senior tech
    2 years
    From 1/2005 to 4/2007
    Duties: Maintained accurate, complete and up-to-date inventory records of all computers and printers. I coordinated the logistics of technology requirements and setups during multiple office relocations.

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