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Desktop & Network Support Resume

Marietta, GA

Summary

A Desktop & Network Analyst whocan do it all. Extensive background innetworks, software, wireless, desktops, laptops, servers, routers, and cabling. An analytical and intuitive problem solver, who learns quickly and possesses a strong desire to succeed. Ability to work independently or as a team leader. Attention to detail.

CERTIFICATIONS

CompTIA Network +, CompTIA A+, CompTIA Security+
CertifiedSonicwallSecurityAdministrator, Six Sigma, (Yellow Belt), CCNA (In progress)

Technical Expertise

Operating Systems: Microsoft Windows (9X, 2000, NT, XP, Vista, Windows 7) Microsoft Server NT/2K/2003
Linux (Ububtu)

Hardware: Servers (Dell, Compaq, Acer), Routers (Linksys, CISCO, Adtran, Netgear), Hubs/Switches (3-Com, Edgewater, HP, Linksys, Dell, CNET, SMC, Netgear), Sonicwall products, Scanners (Cannon, HP, Epson, Microtek, Fujitsu, Xerox, Tektronix),POS Systems (Radiant, Quickbooks)Laptops & Workstations & Servers (Dell, Acer, HP, Compaq Gateway), PDA’s (Dell, Blackberry, iPhone, HTC), RAID, SCSI, Modems (Motorola, Linksys, Westel, Netopia), Printers (Xerox, HP, Minolta, Epson, Lexmark, Cannon, Dell), Desktop/Laptop Memory, Network Cards, Fluke tools, and other Peripherals, 3LW Network Cable Tester, Wireshark, Ethereal, Laptops, Microsoft mobile devices, Blackberries, Iphone.

Software: MS Office Suite, Visio, Paperport, Acrobat, Ultra VNC, Omnipage, MacAfee, Norton, AVG, Lotus Notes, Basic, Logmein, Teamviewer, Exchange, Terminal Server, MS IIS Server, Novell 4, GroupWise.

Networks/Protocols: TCP/IP, LAN/WAN, Ethernet, Token Ring, BNC, TCP/IP, DSL, DNS, DHCP, POP3, SMTP, FTP, TELNET, Sonicwall VPN, NAT, PPTP, VOIP, WiFi.

PROFESSIONAL EXPERIENCE

Confidential, Marietta, GA. 2010 - Present
Desktop & Network Support(Owner)

  • Implemented local and remote desktop computer support & trouble-shooting for customers
  • Installed, maintained and upgraded Laptop computers with Ubuntu (Linux)
  • Recovered & backed-up customers mail, documents and pictures from corrupted Windows computers
  • Upgraded customers network & computer hardware and software
  • Networked customers computers and printers
  • Set-up ADSL , Wi-Fi, cable modems and routers

Confidential,Marietta, GA. 2008 – 2009
CommunicationsAnalyst

  • Administered Novell 4 server and GroupWise software in support of twelve users
  • Supported Samsung VOIP systems
  • Monitored network performance and troubleshot problems and provided network operations statistics and reporting
  • Installed and tested data, voice and fiber cabling in a team environment
  • Performed hardware support for corporate (Radiant) POS Systems for Ted’s Montana Grill
Confidential., Alpharetta, GA. 2006 – 2008
Network / Desktop Analyst
  • Designed and implemented seamless migration projects from Windows 2000 to Windows XP and Office 2000 to 2003 and 2007 improving employee productivity by 65%
  • Initiated troubleshooting analysis, reporting and documentation of network equipment, servers, printers, workstations, applications, and all associated systems for customers
  • Provided Remote help desk for my customer base.
  • Supported NEC Elite VOIP phone systems
  • Developed and maintained a technology refreshment plan for new and existing customer base
  • Conducted market research and technical review of new products
  • Created and implemented policies and procedures for network infrastructure administration, backup, virus detection, and disaster recovery
Confidential, Atlanta, GA Office & Network Support Analyst(2000 – 2005)
  • Led joint vendor / customer team to integrate multi-vendor printing, scanning and faxing software solutions into customers workflow
  • Analyzed and diagnosed computer and printer connectivity and functionality problems related to a wide variety of complex hardware and software issues
  • Increased training services productivity by 340% and generated $237K in revenue by providing benchmark connectivity, integration, and training to key industrial accounts - including Coke, Kimberley Clark , Cingular, and UPS
  • Conducted customer training on Xerox color and black & white laser printers consisting of copying, scanning faxing and document management
  • Created and maintained a database of customer installed hardware gathered from external vendors used to increase team productivity by 100% and company revenue by 45%
Network Support Specialist (1990 – 2000)
  • Managed site level IT requirements to include planning and management of moves, adds and changes meeting customer requirements 100% of time
  • Responsible for implementing and maintaining corporate workstations, servers, printers, and network infrastructure within clear corporate guidelines
  • Installed network cables and configured all computers, and printers with network connectivity
  • Developed, implemented and maintained documentation, policies, and procedures for network infrastructure, network administration, backup and disaster recovery
  • Project Coordinator for updating hardware and software for 200+ printers, desktop and laptop computers
  • Delivered Microsoft Office training classes to internal customers ranging from beginner to advanced levels

Education

Bachelor of Business Administration -Information Systems Technology

XEROX TRAINING / CERTIFICATIONS

  • Leadership Through Quality
  • Lean Six Sigma
  • Network Site Coordinator
  • Facilitation Skills
  • Management Awareness Program
  • Novell Networking Technologies
  • SunOS for users – Open-Windows
  • Document Centre Analyst
  • LPS Laser Printing Systems
  • Customized Audix Xerox Admin.
  • LPS Forms Description Language
  • VMX Administrator / Operator

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