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Desktop Support Resume

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Atlanta, GA

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PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Desktop Support

Responsibilities:

  • Responsible for providing support for 400+ Call Center agents working on Windows XP.
  • Assist in defining infrastructure requirements for projects.
  • Provide support for the PBX Switch, VoIP, CMS, Witness, Inova, and Totalview.
  • Update and maintain change requests for break/fix, hardware/software adds, and agent administration on an Access database.
  • Install and configure Lexmark printers, XP desktops, Merlin, Coin and other non - standard applications.

Confidential

Help Desk Technician

Responsibilities:

  • Liaison between Banking Centers and Network Telecom to resolve Network outages.
  • Ensure Internet security, Internet protocol technologies, and LAN/WAN connectivity.
  • Troubleshooting: Windows OS/OS2, Netscape, Internet Explorer browsers, MAUs, Routers, Controllers, and Hubs.
  • Responsible for problem recognition, isolation, research, resolution and follow-up.
  • Analyze and determine appropriate technical or procedural solutions.
  • Monitor and maintain a network of over 18,000 ATMs.

Confidential, Atlanta, GA

Technical Support Analyst

Responsibilities:

  • Supported for Confidential ThinkPad A-, G-, R-, T- & X-Series.
  • Troubleshoot basic computer problems and documenting using Clarify.
  • Basic support for Windows XP, 2000, & 98.
  • Assisted internal /external users with 802.11 a/b/g and Bluetooth connections.

Confidential, Kennesaw, GA

Customer Service Representative

Responsibilities:

  • Responsible for assisting customers with purchases, questions and complaints.
  • Collaborated with team members to maintain department structures.

Confidential, Marietta, GA

Office Manager/Accounts Payable/Customer Service Representative

Responsibilities:

  • Centered new accounts payable data into computer system using Excel.
  • Corrected accounts that posted with incorrect billing information.
  • Ensured daily office activities were handled accordingly.

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