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Help Desk Analyst Resume

Objective:A Higher seasoned IT technician and support professional with 10 years of experience in preventive maintenance solutions for software and hardware. Has the technical ability to troubleshoot and maintain a wide array of electronics. Experience with software and hardware, home or small business, and warranty service. As well as the ability to execute deadlines and think outside the box, while keeping exceptional attention to detail. Practice preventive maintenance solutions to bring my company peace of mind.Works well independently as well as in team environments,while pursuing my education in CCNA certifications.

Key: Skills
Proficient or familiar with a vast array of programming languages, concepts, and technologies including:


  • PC’s
  • Laptops
  • Desktops
  • Printers
  • Servers
  • Hubs
  • Routers
  • Thin Client
  • Peripherals ex :Hard drive PCI,AGP,ROM Drive,Wireless Cards,
  • RAM,etc.

Operating Systems

  • Windows 7
  • Windows vista
  • Windows XP
  • Windows ME
  • Windows 3.1
  • Windows Pro
  • Windows 98
  • Windows servers
  • 2003, 2008
  • Microsoft Office 2003, 2007,2010, Outloo,kPower point and Excel


  • Wireless router
  • Cisco
  • Linkys
  • ADSL
  • TCP/IP
  • Switches
  • Workstations
  • LAN
  • DNS
  • DHCP
  • Oracle
  • Citrix
  • Kronos

Tools & Misc

  • Firewall configuration
  • Java script
  • Anti Virus
  • Ex:Norton,AVG,Mcafee.
  • Anti Spyware,Ex: Spy sweeper,PC Doctor
  • Active directory
  • Registry
  • Microsoft Explorer
  • Warranty Repair, Hp,Toshiba, Gateway Dell, E-Machine ETC.


Network + certified Professional
A+ Certified Professional
Diploma of Computer science option: Analyst-programmer
High School diploma

Work Experience:

Confidential Part- Time
Sales Representative DEC-2011 to Present

  • Helping customers during their purchase, leading the training for new employers.
  • Responsible for the troubleshooting, upgrading, installations and maintenance for IT equipment.

Confidential Full- Time
Help Desk Analyst Nov-2011 to Sep 2012
Helping stores Manager, Assistant Managers, District Managers, associates on technical and human resources issues. Responsible for the troubleshooting computers and network connectivity at the stores, network access issues, and printer connectivity. Doing VNC or LANDesk remotely on computers at stores and computers or laptops for coporates.Troubleshooting TCP/IP, workstations and Thin client .Supporting database like Oracle, Kronos and Workbrain. Keep an up to date log for computer work completed and unresolved for detailed information to keep troubleshooting and repair efficient in a timely manner.

Confidential Part-time
Dispatch driver March 2010 to NOV 2011
Communicate with head dispatch by radio to delivering medicines on multiples health facilities and doctor offices

Confidential Full-Time
Desktop Support Technician FEV 2009 TO OCT 2011
Responsible for the troubleshooting, upgrading, installation and maintenance IT equipment including( but not restricted to) to printers,scanners,PC peripherals video cards, hard drives,(RAM) random access memory,( CPU) Central Processing unit, wireless card and power supplies, PCI express card, AGP cards, ribbon cables, SATA cables.
Used administrator tools to find out information for inspections to maintenance preventive hardware like event logs, drivers update, rollbacks and defragments.
Load new or update software and systems on existing equipment.
Installed, configured and maintained all network and supported all servers within the network

Confidential August 2007 TO FEV 2009
Dispatch driver Full Time
Communicate with head Dispatch by radio to delivering medicines on multiples facilities health and doctors’ offices

Confidential Full Time
Machine operator March 2001 TO July 2006
Picking and scanning products on the computer ready to be sewing

Confidential Full -Time
Computer Technician and Analyst OCT-1996 TO SEPT 1999
Install new pcs and printers at the company, training employers for basic computer skills, Microsoft office (word, excel and power point)
Responsible for the troubleshooting, upgrading, installation and maintenance of IT equipment.

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