Field Service Technician Resume

SUMMARY

Information Technology Professional with 12+ years of experience in many different forms of IT work.
Home computing, home office, small business needs, freelance consulting, enterprise level projects and contracts I have 5 years of travel work experience to include international travel and current passport.
Recently crosstrained as SQL DBA to change career path. Seeking entry level SQL DBA position.

TECHNICAL SKILLS

Win Nt Win2K Server, Win 2003 Server, XP, Win9X,,Vista / Seven
Proficient in the installation and troubleshooting major of operating systems
Virus Software maintenance and removal.
Customer Support via phone and or VPN.
Email Servers & Software, File Servers Integration
Disk Imaging via many different software packages Ghost, Acronis, Active
Migrations: Data and entire System Migrations, User profile Migrations Using many different tools Altiris, User State Migration tool, Admin Scripts
Data Backup and/or recovery Backup solutions from onsite high demand large capacity storage to offsite online data backup and disaster recover procedures
Email Support Microsoft Outlook, Lotus Notes, Eudora
Support Servers and workstation via RDP, Terminal Services, Remote Support System and VNC,
Networking (TCP/IP, DNS, DHCP) UNC connectivity relationship between workstation and server
IP Security camera software configuration

PROFESSIONAL EXPERIENCE

Confidential

Field Service Technician

Responsibilities:

Enterprise data migration using many different methodologies and scripts on over 200 projects
Pre and post refresh and data migration onsite deskside support
Break/Fix on Desktops, Laptops and Network Printers
Corporate imaging of computer’s using various software ie ghost, acronis, imagecenter 32, etc
Refresh Distribution Deployment of new hardware a per enterprise warranty scheduling
Install, Move, Add, Change, and De - installation of Desktops, Laptops, and Network Printers
Asset Inventory Control Reporting
DOD wipe cleansing data of hard disks to complete federal standards
Asset disposal processes out of date equipment to federal standards
Remote Pc Support Support via phone and Remote Desktop Management
Microsoft SCCM 2007 (Systems Center Config Manager)
Wintel Server Support configuration
Active Directory Account Support
Support for Multi-Function Devices (MFD)
Blackberry support
Supporting HP Computers and printers
Supporting Dell hardware Dell Certified and A+ cert
Working within SLA limits and Ticket System Reporting
Lead Technician on enterprise level computer assessments and refresh projects of computer and printers requiring 80% travel across the states
Asset management control with disposal of large nationwide project to include interfacing between corporate contact and shipping carrier contact. Responsible for pickup and deliver with asset reporting into software control modules.
International travel completing on site asset inventories in a secure medical corporate and manufacturing plant environment. To include all electronic devices.

Confidential

Independent IT Consultant

Responsibilities:

Computer repair networking, and wireless networks infrastructure and general information technology consultation.
Building and configuring new computer/server systems
Installing and troubleshooting specialty software.
Experience with many operating system level application platforms i.e. email server/client internet browser configurations anti virus popup blockers cd/dvd burning, pc applications in general
Configuring peripherals that attach to networks or computers such as printers, scanners, hardware storage drives usb/firewire devices and many others.
Experience with previous and all current windows operating systems at the residential user, workstation, and server level environments. Win 98 to Windows server 2003
Backup solutions from onsite high demand large capacity storage to offsite online data backup and disaster recover procedures

Confidential

Data backup / Recovery Specialist

Responsibilities:

Offsite online data backup solutions server configurations to include a multi server environment using domain name services and web control interfaces for client statistics and data monitoring. Client software install and configuration on many client networks.
Installation and maintenance of 15 computers. Laser printer installation Speciality software backup and maintenance. Responsible for their mass email marketing. Offsite backup and recovery.
Installation of 12 computers. Maintaining smooth running network, Email issues, PC maintenance.
Installation of 5 computers and 1 server. Printer installation. Speciality software installation and updates. PC Maintenance. Printer installation
Installation of 4 computers. Speciality software installation and updates. PC Maintenance, Website design and update maintenance. Printer installation
Installation of 4 computers. PC maintenance, printer installation. PDF document conversion for federal filings. Email Setup and maintenance.

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