Desktop Support Resume

TECHNICAL SKILLS

Windows Server 2003, 2000, NT4
Windows Vista, XP, 2000, NT4.0, NT 3.51, 98, 95, 3.1
Cisco Switch and Router IOS
VPN Tunneling and concentrator configuration
Active Directory Administration
Business DSL/T1/Point to Point
Microsoft Office 2000/2003/2007
AutoCAD 2000/2002/2004
Pro Engineer V20 Wildfire, Wildfire 2, Wildfire 3
Systems requirement analysis, design, troubleshooting, upgrade, installation, documentation, and instruction
Infrastructure design, documentation, and troubleshooting
End - user documentation and instruction

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

Migrated 79 Windows 2000 Servers to 2003 Server, Includes backup, imaging, updates, restore, and validation
Migrated 141 Windows 2003 Servers to NAS devices
Migrated 160+ Cisco 2500 routers and 1900 switches to Cisco 2600 routers and NME-16 EtherSwitch, Included IOS configuration of T1, Dial Backup, and built in switch module.
Installed Cradlepoint devices for cell based dial backup
Migrated 500+ desktop systems from 98, NT4, 2000 to XP Professional, then later to windows 7, included profile backup, copy protection, imaging, updates, profile restoration and validation.
Direct on-site desktop support for State Farm Agents

Confidential

Desktop Support

Responsibilities:

Server backup administrator
Desktop imaging, updates, restore, validation
Documentation for all Phone system, Desktop Images, Internal Procedures, Backup Procedures, Application information and passwords.
Wrote new software for managing assets called Asset Tracker which was designed to work with PHP, MySQL, and Apache. Previously there was no centralized asset management in the division. This enabled us to enter asset data about desktops, monitors, cell phones, phone system equipment, and other items directly from the field into a centralized server.
Direct on-site desktop support for Centex, Fox and Jacobs, and City Homes neighborhoods in the Dallas Fort Worth Metroplex.

Confidential

Desktop Support Specialist

Responsibilities:

Desktop Support for our in house, proprietary applications
Desktop Support for Windows XP, Vista Business
Desktop Support for MacOS X 10.4
Desktop Support for Office 2000, 2003, 2007, Including Word, Excel, Outlook, and Access
Desktop Support for ACT 2007
Network Design for Remote sites, including VOIP over multicast VPN
3Com NBX100 VoIP Administration, remote “IP on the fly” VoIP Phones through multicast VPN tunnels
Direct interaction with ISP and NOC engineers
Remote Desktop Support
Windows server 2000, 2003 Administration

Confidential

Customer Helpdesk

Responsibilities:

Helpdesk support for Punch Products
Proficient with All products up to Architectural Series 4000 V10
Instructed customers over the phone on how to draft their dream home
Helped customers with advanced features of the software such as adding points to a wall, and resizing multiple segments at a time.
Instructed customers on the built in power tools, such as the estimator, and topography power tools.
Helped pre-sell customers by selecting the right product for their needs.
Customer Service Helpdesk including returns, registration, and questions about the company.