Desktop/Network/Process Admin Resume

SUMMARY

Highly motivated, skilled and seasoned Support Analyst. Client focused, enterprising and adaptable. Proven managerial skills including the ability to instill teamwork and customer service attitudes.
More than 15 years progressive experience in the support field
Managed large scale projects, with budgets that exceed $500k
Developed and maintained relationships with internal management, employees and external vendors
Project Coordinator for distribution of new Dell Desktops and Laptops to over 500 users
User Administration on NT, Novell, Active Directory, GroupWise and Unix Servers

PROFESSIONAL EXPERIENCE

Confidential

Desktop/Network/Process Admin

Responsibilities:

Day to day technical support of the current Point of Sale (POS) system including hardware and software, Counterpoint, Microsoft SQL Database support and networking.
Addressing and resolving IT issues reported by the associates in the office and in the field.
Configuration and deployment of hardware and software to support POS.
Database management, support, troubleshooting in a windows Enviroment.

Confidential

Desktop/Network Admin

Responsibilities:

Responsible for the management and administration of the local area network, voice, and related services for sales office and distribution warehouse.
Provide 2nd level support for lifecycle activity including installation, change control, technical administration of upgrades, changes, patches, performance tuning, routine maintenance, de - installation and retirement for all LAN/Voice infrastructure through the use of Remedy Ticketing System.
Support a variety of applications such as but not limited to Cisco VPN, Citrix Client, SAP, Oracle, Symantec, Microsoft Office 2003, local and network printing support and Blackberry Verizon and TMobile support.

Confidential

Network Support Engineer

Responsibilities:

Managed a team of 3 which was responsible for troubleshooting and maintaining entire network which consisted of over 300 employees and 16 Offices.
Wide area network voice/data connectivity when appropriate. Coordinated & performed installation of end-user H/W in conjunction with analysts and vendors.
Maintain data cabling and patching in wiring closets. Punch down phones and administered Inter-Tel Phone System and the Security System.
Managed deliverables associated with projects by prioritizing, tracking, and completing assigned tasks.