Systems Administrator/Help Desk Lead Resume

SUMMARY:

To obtain a job as a Systems Administrator where my skills in networking, systems administration, computer repair, and customer service can be put to good use and continue to grow.
Very experienced with Microsoft operating systems in both the client and server fields, including Windows XP, Vista, 7, Server 2003, and Server 2008.
Experienced with Symantec Antivirus, Symantec Ghost, ESET NOD 32 server, Windows Deployment Services, Active Directory, all MS Office Software, as well as Polycom and Tandberg VTC systems.
Experienced with managing classified systems per DoD requirements, including handling classified data spills.

PROFESSIONAL EXPERIENCE:

Confidential

Systems Administrator/Help Desk Lead

Responsibilities:

Migrated Confidential computers from Windows Vista to Windows 7 while maintaining a zero percent data loss requirement
Handled help desk tickets via Remedy 6 and 7 ticket systems
Setup, configured, and maintained Symantec Ghost server
Assisted with tape backups and server management
Managed Office 2007 to Office 2010 upgrade
Managed Visio and Project 2007 to 2010 upgrade
Wrote scripts that managed remote software installs and upgrades across network

Confidential

PC Technician

Responsibilities:

Confidential

LAN Manager

Responsibilities:

Resolved help desk tickets via RT ticket system
One - on-one support for over 100 users
Worked with Microsoft software such as Windows Deployment Services, Sharepoint Server, and Office.
Configured and managed centralized antivirus server for over 1400 users
Established centralized servers for antivirus, WDS, and VTC functions
Managed the IT budget
Handled DoD classified computers and data

Confidential

Desktop Support

Responsibilities:

Worked with Microsoft software such as Sharepoint, RIS, and Office.
Handled desktop support issues via one-on-one customer walk-ins as well as a ticketing system.
Troubleshooting of Cisco VPN client issues for remote offices

Confidential

Technician

Responsibilities:

Handled processing and billing for all computers brought into the shop
Handled virus removals, speed optimizations, and software troubleshooting
Built new computers to customer specifications
Performed hardware and software diagnostics on a wide range of mainstream computers as well as custom built machines