IT Customer Service Rep Resume

TECHNICAL PROFICIENCIES:

Component Level Troubleshooting, Cisco Router/Switch Config

PROFESSIONAL EXPERIENCE:

IT Customer Service Rep

Confidential

Responsibilities:

Bench and Field support for various types of computers, printers and monitor repair.
Traveled to sites and provided phone and helpdesk support.
Providing Tier 2 support to End User’s and staff
First Responder for Network Outages on Cisco Routers, Switches and UPS’s
Time Clock sign In system support
ID Badge Sign In System support
Network Images and SCCM support
Troubleshoot and Test Access Points
Apple Mac computer support
Ipad setup and Jamf Enrollment
Smartboard and Interactive Board setup and Troubleshooting
Cisco Phone setup and support

Computer Electronics Instructor

Confidential

Responsibilities: