IT consultant Resume

SUMMARY:

A position as a system engineer or helpdesk technician where my skills and knowledge can be utilized and there is opportunity for personal and professional growth.
I have over 10 years of experience in Desktop support/Helpdesk.
Supporting Lotus Notes both client and server, Exchange, Active directory. LAN/WAN troubleshooting
Familiarity with I Touch product, supported Active Directory, Exchange. 5.5 - 2003, VPN, Java, Desktops, Laptops and Servers of various makes and Models. Call center and large helpdesk Environments. Extensive Troubleshooting skill on a large range of applications and hardware platforms.
Extensive Knowledge on all MS Office suites, also Lotus Notes Support and Domino.

SKILLS:

EXPERIENCE

IT consultant

Confidential

Responsibilities:

Worked in a large format printing company where my duties
Included warehouse work, forklift operation, inventory, shipment preparation, vehicle wraps and other various warehouse tasks.

Confidential

Systems Engineer/ Analyst

Responsibilities:

Supported the ACS POS
Software. Troubleshot Server issue’s and POS sale terminal issue’s
Supported and configured Windows Advanced Server 2000, 2003.
Debugged application issue’s and provided support for retail dealers and customers who implemented the ACS product. Built and repaired
ACS servers both hardware and software.

Confidential

Helpdesk Support

Responsibilities:

Provided tech support for internal and remote associates including,
Lotus Notes, MS Office, VPN, Printers, Networking, Wireless access, Active Directory administration, Virus Removal, Laptop, Desktop and Server support.

Confidential

Helpdesk Rep.

Responsibilities:

Provided phone and desktop/laptop support at Confidential
Supported onsite and Remote associates including VPN support.
Remote access connections, Email, MS Office, Active Directory
Administration, Imaging deployment, Patch updating. Various other applications supported.

Confidential

IT Specialist

Responsibilities:

Responsibilities included Network Administration,Lotus Notes Administration. Supported MS office, 97 - 2003, People soft, AS400 sessions Upgrades, Rollouts, Patch Management, RIS, GPO deployment Images, Remote Access, VPN access, Phone support, Printer support. PBX Telephony, Citrix Metaframe support

Confidential, Alpharetta, GA

Associate Systems Engineer

Responsibilities:

Responsibilities included providing Technical support for sales and internal associates in both a remote and Office environment.
Train and mentored new associates for the Division IS Helpdesk.
Provided assistance with the company migration from Novell network to a Microsoft NT network, assisted in the project planning and execution of ADP migration from Lotus Notes based email system to Microsoft Exchange. Helped support Citrix Meta Frame environment, Outlook, Cisco VPN Secure ID administration, Active Directory Administration and Lotus Notes Administration. Supported Clarify, Report Smith, Oracle,ESSbase,Hyperion Ess Reports and various other platforms. ADP products such as EHRMS, PC PAYROLL, PCPW supported.

Confidential, Kennesaw, GA

Lead technical advisor

Responsibilities:

Responsibilities included training and mentoring of new staff.
Maintained training and traveled to other IBM call centers and assisted in training programs for new associates, such as Hardware and Software
Support, Customer Service Skills, Call Facilitating Software, and Main Frame Sessions.
Moved from PC support to IBM Server support where responsibilities included providing hardware support on all models of IBM servers, trouble shooting and escalation of high-end customer support issues.