Field Engineer Resume

SUMMARY:

15 years of IT experience including retail, medical, data center, and military environments.
Domain administration, including Active Directory, Exchange, Powershell, and private tokens.
Thousands of resolved tickets, using Remedy, HP Service Manager, and proprietary systems.
Exhaustive experience with Desktops, Thin Clients, Workstation Virtualization, Laptops, and Printers.
Excellent customer service skills honed after many years of direct user interaction.

JOB HISTORY:

Confidential

Field Engineer

Responsibilities:

Break fix in customer data centers, including EMC, Dell, HP, and Point of Sale systems.
Remote employee, self supervised, handing all points of customer interaction, part ordering, shipping, and repairs.

Confidential

Data Center Engineer

Responsibilities:

Data Center Merge Team project, auditing racks, servers, copper, fiber, san, nas, switches, and fabric.
Installs, decommissions, troubleshooting, moves, and reporting all in a timely manner.

Confidential

Remote Support

Responsibilities:

Domain administration on the NMCI network, object creation, logical moves, and Exchange administration.
Troubleshooting network issues with 802.x security, desktop and laptop troubleshooting and imaging.
Weekly active shooter drills and maintaining a professional demeanor in a military environment.

Confidential

Field Systems Support

Responsibilities:

Remote and on site technical support for desktops, printers, Aruba wireless, Cisco routers and switches, medical charting systems, and thin client desktop virtualization in a clinical environment.
Dealing with Windows XP, 7, Wyse Winterm Thin clients, Active Directory and Ubuntu operating systems

Confidential

Team Lead

Responsibilities:

Team Lead working with Insight for a banking IT conversion.
Supervising a team of two to four technicians.
Troubleshooting network and hardware issues, taking inventory, supervisory paperwork, keeping time cards and payroll accurate, and all policies of Insight were enforced.
Removing legacy IBM Desktop system and replacing with Dell Desktops, imaging the new units, and wiping removed desktops after testing was completed.

Confidential

Field Service Technician

Responsibilities:

Point of Sale troubleshooting, installations, and repairs.
Full network installations, Dell switches, Cisco routers, CAT5, punch down blocks and patch panels.
Verifone Ruby and V900 Certified.
Troubleshooting, installation and repair of digital camera and microphone recording systems.
Phone line installations, troubleshooting and repair.
Other responsibilities included customer service, scheduling calls in a timely manner, ordering and shipping parts, keeping inventory and shipping logs updated, keeping call information current to the minute, travel logs, expense reports, driving to customer sites, and coordinating service calls with other technicians with no supervision on a daily basis.