Desktop Support Resume

OBJECTIVE:

Highly skilled and motivated IT technician dedicated to cost - effective, timely maintenance of company-wide computer network systems

SUMMARY:

Ten years experience in both hardware and software computer support and maintenance of networks and personal computer systems. Proficient in installation, application and troubleshooting of the following core systems: Dell, Lenovo, HP, Mac. Supporting Virtual office environment with remote tools.

EXPERIENCE:

Desktop Support

Confidential

Responsibilities:

Supported 200 plus users in the Burbank office.
Imaged Windows 10 computers using SCCM.
Controlled macOS Mojave using JAMF.
Supported iOS devices and Android using AirWatch.
Used BOMGAR to remote into user’s computers.
Password changes and unlocking accounts using Active Directory.
Provided support for Office365.
Used ServiceNow ticketing system.

Desktop Support

Confidential

Responsibilities:

Setup and provide maintenance to PCs, MAC Computers and related hardware/software.
Image machines using SCCM

Support

Confidential

Responsibilities:

Migrating Desktops and Laptops from Windows 7 to Windows 10 using SCCM and MDT in Confidential .
Using Service-Now for Ticketing System.

Desktop Support

Confidential

Responsibilities:

Installation, testing, repair and analyzing current hardware, software, and peripheral equipment to enterprise specs, supporting training classes, shipping, test imaging for end user infrastructure EUI, Outlook PST migration, MAC/Apple desktop support, iOS iPad and Mobile Ops support; wrote technical wikis for business solutions complying with hardware and adhering to security policies.
Used ConnectWise Control to remote into users’ computers.
Supported 8000 users.
Using SCCM for Windows deployment.
Used USMT for data backup of user’s profiles.
Used Office 2016 then moved to Office 365. Used Jira ticketing system.
Used Active Directory and PowerShell to create users and add to Groups .

Desktop Support

Confidential

Responsibilities:

Provided 800 plus users support on Microsoft Office Suite, Windows XP/7 and Active Directory.
Symantec Endpoint Protection antivirus.
Setup new hires.
Migrated user data .

Desktop Support

Confidential

Responsibilities:

Provided desktop hardware deployment and implementation of low to medium complexity and cross functional programs or projects and/or provides support for the user community with high complexity. performed troubleshooting for highly complex hardware, software and system problems for multiple device type. worked on multiple projects as a project team member. acted as a subject matter expert in one or more areas. wrote scripts to automate renaming pcs remotely.

Desktop Support

Confidential

Responsibilities:

install, repair and analyze hardware, software, and peripheral equipment, following design or installation specifications

NETWORK ADMINISTRATOR - DESKTOP

Confidential

Responsibilities:

Provided PC/LAN support for 260 users in a corporate environment, PC hardware set-ups; configured and troubleshot issues, Imaged laptops and desktops, Ordered software and hardware for end-users
Assisted in major projects and was the lead on the Print plus Project: analyzed printer needs of end-users and reported back to the subcontractors, Confidential, Supported users with Lotus Notes .
Data recovery and back-up: copied data from PCs to Confidential network servers using USMT v4, assisted in migration of Windows XP to Windows 7

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