SUMMARY:

• Healthcare and Information management consulting professional with 20+ years’ experience in performing product implementation, business workflow analysis, project coordination, managing and reporting global projects. Additional strengths include Healthcare Informatics, testing and training.
• As an Implementation Consultant (IC) with Confidential (Formerly Mediware) for their HSS Harmony suite of Healthcare products, I was responsible for customers’ business requirement mapping, solution design, product workflow development and system configuration based on customer’s business processes (As Is and To Be).
• Conducting Workflow analysis and documenting business processes. Configuration validation and Functional Testing of the product for client’s system readiness and user acceptance testing. Planning and delivery of Super User and End User training and documenting Training Materials as needed.
• Conduct Implementation pilots and help customer envision final solution. Perform gap analysis between current product functionality and business needs and define solutions to gaps.
• Coordination and execution of project activities with internal (product and development) and external (customer) teams during the implementation phases. Identify, Log and track open issues, along with solution plans (Jira Tickets, Salesforce cases, etc.) during implementation to successfully go live with clients.
• Contribute to ensure project success, satisfaction of contractual deliverables and obligations.
• Provide Level 2 & 3 Post Go Live system support and participate as and when required in the Customer Service, Product Development, and Software Quality Assurance processes.

TECHNICAL SKILLS:

MS Project, MS Office Suite, SharePoint, MS - Visio, Workflow modeling SAP SD, Test Director, Quality Center, QTP & Load Runner

PROFESSIONAL EXPERIENCE TIMELINE:

Confidential, KS

Implementation Consultant

Confidential, VA

Team Lead & EDI Analyst

Confidential, Farmington Hills, MI.

CRM Analyst/Project Management

Confidential, Fairfield, OH

Project Controller / Project Analyst

Confidential, Dallas, TX

Project Management/Analyst

Confidential, Dallas, TX

Project Management/Analyst

Confidential, Dallas TX

Project Management / Resource Management

Confidential

Project Management

Confidential

Project Coordination/Account Management

Confidential

Product Management/Account Management

Responsibilities:

• Managed a team of 12-15 EDI Analysts, responsible for implementing the end to end resolution of caseworks concerning 1095 -A tax forms for the consumers of Federal & State based healthcare marketplace exchanges.
• Participated in requirement gathering, workbook development sessions, complete case resolution and closure, report on project progress and identify potential risks and issues.
• Responsible for troubleshooting and resolving errors in 1095 forms for consumers on health insurance exchanges and performing root cause analysis.
• Acted as subject matter experts for members of my team and mentoring team members. Accomplishing daily / weekly / monthly case resolution targets and overall business objectives by identifying and solving consumer problems and information processing.
• Healthcare Project Analyst & Coordinator for a Patient Relationship Management (PRM) product services company.
• Lead the integration of multiple EHR systems. Managed and tracked close to 20 projects developing HL7 interfaces for various health care providers.
• Managed and coordinated with the Global Delivery Team of 15 team members.
• Project Analyst for a Construction Services Company worked on managing multiple projects for customization of Microsoft Dynamics CRM. The projects involved enhanced reporting and performing business analysis as required by the business.
• Received and prioritized requirements from sales, marketing and field. Documented requirements and assisted in design and testing. Successfully delivered multiple projects and provided business user necessary report which had been pending for a long time.
• Project Controller for one of the largest personal and commercial insurance product company provided detailed project tracking, monitoring and reporting for projects within the company’s IT-PMO division on web enabled applications with ecommerce, Mainframe / System’s upgrade and Data ware housing. Maintained MS project schedules during all phases of the Project Management Life Cycle.
• Facilitated the Work Breakdown Structure (WBS) activity session facilitation, Network Diagram Analysis and Project Schedule Analysis.
• Project Analyst for a leading Automotive Retail Services corporation was responsible to manage IT projects to drive consumerism by enhancing the portals. The other projects included development and support the call center operations. Tracked projects and coordinated with various teams for successful deployment of the projects. The launch of all the portals was in time and within budget.
• As a Project Coordinator and Account Manager for a leading IT services company managed multiple projects for developing portals for Confidential companies. Did requirement study, analysis, scope definition, and monitoring the project delivery life cycle from initial analysis till implementation for web based and ecommerce applications.
• Account Manager and Product management for a leading Mobility Solutions company envisaging customer requirements and analyzing market conditions to target customers and penetrate accounts.
• Made Product specifications and coordinated with delivery team for enhancement of product features.
• Launched two successful smart card products which resulted in 45% additional revenue in first year of the Launch.