Client Support Analyst Resume

PROFESSIONAL EXPERIENCE

Confidential

Client Support Analyst

Responsibilities:

Worldwide Help Desk Support for Customer Care. Contact from phone, email, IM and on - site desktop, phone system and infrastructure support. MS Windows XP/7, Office 2010, Active Directory, Symantec DLO, TrendMicro AV, Dell & Dell Warranty Repair
Project Coordinator for new building expansion. Contractor selection, Liaison and coordinate all phases of construction and trim-out. IT Infrastructure Support. (Phone, Network, Desktop).
Systems Administrator for Call Center supporting Consumer Electronics. Perform Analytics in support of Account Teams.

Confidential

IT Technical Support Specialist

Responsibilities:

Support Managed Services Clients, Business Continuity Administrator, PC and Server Hardware Set-up, Standard Network Analyst Support.
Microsoft OS & Office Apps., Backup Exec., Anti-Virus AVG, BitDefender, Vipre, System Admin for Backup Appliances, HP Desktop, Laptop, Printer Break/Fix, LogMeIn, Zenith SAAZ.

Confidential

Infrastructure Administrator

Responsibilities:

. IT Infrastructure Regional Support; Network, Server, Telephony for Kansas and North West Arkansas.
Systems Administrator for Computer Telephony Integration in support of multiple Call Centers. Avaya S8500, CMS, RemBridge, ACD, VRU, IVR hardware, WAN Trunking, W2K, NT & Unix Operating Systems, Apex, Inova LiteLink & Courion IVR software.
SA for Cisco CallManager VoIP system. Voice Services Regional Focal. Document Procedure’s in Support of ITIL / Sarbanes-Oxley / ISO 9001 initiatives. Remedy for Problem & Change Management.

Confidential

IS Project Manager

Responsibilities:

Implementation & Integration Project Manager for DCAC/MRM Electronic Data Conversion(EDC).
Ensure the coordination between EDC and DCAC/MRM Implementation projects.
Provide site communication and coordination of EDC activities utilizing SEI/CMM.
Staff of 4, plus 4 contract.