SKILLS:

Programing Language: Java, C, C#, C++, .Net, HTML, VB, Spring Boot

Database: Oracle, Window Server Databases, Informix, MYSQL

Operating Systems: Linux, Unix, Windows Server

Servers: Web Server (Apache Tomcat, IIS) Application Server (JBoss, WebSphere, WebLogic)

Methodology/Environment: SDLC, STLC, Agile, Scrum, OOB, OSI Model, TCP/IP Model, RDMS, Distributed VCS (Git, GitHub), DBDS, MDM, ITIL standards, HDFS

Dev Code Release Environment: Familiarity with Azure DevOps, Jenkins, SourceCode, SourceTree

Scripting: BASH (Level 2), PowerShell (Level 1), SQL Trigger/Stored Procedure/View/Temp Table (Level 1)

Testing: REST and SOAP API testing using POSTMAN, Software Manuel Functional Testing

Ticketing System: ServiceNow, Salesforce, Other Ticketing systems

Bug Tracking Tool: JIRA, Salesforce, HP Quality Center and other bug tracking tools.

Networking: CISCO switching and routing, TCP/UDP, VLAN, Multicasting, cable network, Docsis, DNS, DHCP, Network Protocols

Troubleshooting: SQL queries, UNIX/LINUX, Wireshark, Apache/Tomcat/IIS/Web services/DNS/SSL Certificate/ASP.Net/Application Pools/Websites, Splunk Data Analyzer, MS SQL MGT Server/SQL Agent, Application and Web Services logs and configuration, Functional testing, create training and troubleshooting documents, extensive internal and external communication with development team, database team, system/network team, stakeholders, customers, clients, vendors and all level of managements, 24 - hours call environments/Different shifts/Remote support

Active Directory: Microsoft Active Directory/DC/DNS/DHCP/Site/Users/Computers

Provisioning: Mobile and Laptop provisioning and troubleshooting using Confidential MDM profiles, Settop provisioning and troubleshooting using Cisco DBDS profiles.

Load Balancing: Monitor logs on Cloud based F5 cloud-based Load balance, tmsh

EXPERIENCE:

Confidential

Production Support Engineer

Responsibilities:

• Supported and provided solutions and supports for SRS Application based on Java. Performed all aspects of troubleshooting related to the application.
• Performed extensive SQL queries to troubleshoot issues. Performed REST API Functional Testing using POSTMAN
• Kept tracking of system bugs and worked with developers.
• Performed regression testing after the bug fixes.
• Worked remotely as needed.
• Analyzed and collected logs for further troubleshooting.
• Documented all issues and solutions and posted on internal company repository for reference.
• Created training documents for the team to troubleshoot system related issues effectively, Upgraded system as per developers' instructions.
• Escalated issues for resolution and provided follow-up to next Tier. Acted as L2/L3 level support engineer.
• Worked closely with Internal/External Stakeholders, Development Architects/Managers & developers, across locations, to ensure timely delivery.
• Worked as Business Analyst to collect, analysis and transform requirements into business and system requirements.
• Perform Application troubleshooting using UNIX O/S.

Confidential, Atlanta, GA

Production Application Support Engineer

Responsibilities:

• Supported END to END DAO and ABI applications.
• Performed Full and off-cycle Software and Database deployment both for DAO and ABI applications.
• Worked in GIT environment. Performed REST API Functional Testing using POSTMAN.
• Troubleshooted any issues and provided solutions for all issues related DAO and ABI related applications.
• Directed contacted internal and external customers and vendors to provide the solutions for any system, product, and database related issues.
• Used Cherwell ticketing system and JIRA bug tracking system to track all the issues and solutions.
• Provided application product support knowledge in HTML5, C# and .NET and JAVA languages for web applications.
• Worked on Windows 2012 servers and Windows 2012 SQL servers extensively.
• Used SQL queries to troubleshoot database issues.
• Written PowerShell scripts to automate jobs.
• Documented all issues and solutions and posted on SharePoint for reference.
• Perform pre-testing before the code deployment and performed verification testing after code deployment. Assisted Developer to create System requirements.
• Used Jenkins. SourceTree, Source Code to push major, off-cycle and hotfix builds.
• Worked in Agile development methodology environment where Scrum implementation was used based on iterative and incremental approach.

Confidential, Atlanta, GA

Product Solution Engineer

Responsibilities:

• Maintained Expert Confidential MDM certification and all other certifications.
• Provided 2nd level support for Confidential Mobile Device Management end-to-end solutions and any related applications.
• Updated and create incident management tickets in the Zendesk call tracking application.
• Identified defects within multiple different applications such as SCL, INBOX, AW Browser and many others and submitted the defects using Jira tool, worked with vendors and project management team on a code change and new fix in upcoming Release.
• Configured and performed troubleshooting Workplace ONE and Confidential Identity Manager along with LDAP and Active Directory Integration.
• Provided supports for Mobile device management, Mobile content management, Mobile email management, Mobile application management, Telecom integration with MDM, Install and configured Secure Email Gateway (SEG), PowerShell, Mobile Access Gateway (MAG), Confidential Cloud Connection (ACC), Confidential MDM console and device server. Performed Mobile and Laptop provisioning and troubleshooting using Confidential MDM profiles.
• Installed applications in test environment for testing purposes.
• Wrote and executed SQL queries for reporting and research purposes.
• Expert in using Salesforce.
• Used basic SoapUI knowledge to perform functional API testing.
• Worked on the JAVA, HTML, .NET, XML, C# based applications.
• Worked in Windows Server and database environments where applications were hosted over the cloud. Provided both L2 and L3 supports,

Confidential, Lawrenceville, GA

Production Support Engineer - Sr Network Engineer - Tester

Responsibilities:

• Performed full life-cycle product testing and closely with multiple development teams in agile environment on Explorer Controller 7.0 and on Switch Digital Video 2.x.x version that includes end-to-end testing, application module testing, backend testing using SQL, regressions testing and system testing along with other testing responsibilities,.
• Performed Tier 2 Application support in a very visible and highly demanding for large scale customers such as Time Warner, Cox Communications, Charters, Rogers Cable and many other big comparisons.
• Performed troubleshooting and testing and provided solutions for Switch Digital Video, OCAP, VOD, IPG, Channel Map, DTAC, Content Delivery, Complex RF & Ethernet Network and ISDP related issues.
• Ensured that complex defects and problems were resolved through production releases and upgrades.
• Wrote and updated process support documentation.
• Developed new processes for internal and external users.
• Used Wireshark to verify network data. Performed Settop provisioning and troubleshooting using Cisco DBDS profiles.
• Performed troubleshooting using both Ethernet and RF network knowledges.
• Performed installing and upgrading new system releases, patches and database defrag.
• Worked extensive on UNIX and LINUX environments.
• Performed troubleshooting for Apache, WebSphere and WebLogic.
• Prepared test plans, assigned resources based on test plans created test plans, executed test cases and shared the results with developers. Provided both L2 and L3 supports,
• Wrote scripts using bash and corn shell for automation.
• Supported JAVA, C++, C Sharp, HTML related applications, NET

Confidential, Lawrenceville, Ga

System Support Engineer

Responsibilities:

• Performed end-to-end system testing on DNCS systems using multiple testing techniques.
• Provided supports and solutions to customers for any product related issues.
• Prepared and executed Test Cases for Digital Broadband Delivery Systems according to Technical Specification, Functional Design and Use Case documents, identifying applications functionality, test requirements and coverage.
• Performed troubleshooting, configuring, and testing complex DBDS issues for large customers.
• Performed back end testing including writing SQL queries for testing data integrity and validating business rules.
• Constantly provided proficiency in Test Analysis, Bug Detection, Defect isolation and Report generation.
• Developed Test Plans, Test scenario and Test Cases for the testing procedure.
• Worked in important phases of Testing Life Cycle like Smoke Testing, Integration Testing, Regression Testing, Business Functionality Testing, System Testing, User Acceptance Testing (UAT) and Load Testing.
• Installed and upgraded DNCS systems for large customer such as Times Warner, Comcast, Cox, Cablevision, Rogers and many others mid-size customers on-going basis in the maintenance windows.

Confidential, Alpharetta, Ga

Software Engineer

Responsibilities:

• Provided application support for AEGIS systems to the customers.
• Performed system related testing with end users.
• Created lab environment to perform full AGEIS application testing.
• Performed Video gaming system Installs, configures, upgrades and test new and old futures as a cohesive of complex AEGIS system thoroughly.
• Aegis video system is a combination of application, web, domain, Linux and database servers with multiple applications and software configuration with which communicate with varieties of different protocol types of gaming machines.
• Used clear quest extensively for bug tracking.
• Acted as a team lead in the system migration process for one of our largest clients (West Virginia Lottery Commission).
• Worked in Agile-scrum environment where always interacting with developer, Business Analyst and product owners.
• Used Agile testing methodology for achieving deadlines in UAT testing.
• Involved in QA Life Cycle, which includes designing, developing and execution of the entire QA Process and Documentation of Test Plans, Test Cases, Test Procedures and Test Scripts.
• Extensive experience in functional testing, unit testing, System integration testing, Regression testing, Black box testing, GUI testing, Back-end testing, browser compatibility testing, load/performance testing in different stages of Software Development Life Cycle (SDLC).
• Communicated with customers to provide solutions and to assist with configurations of AEGIS system.