Tech Support Resume

SUMMARY:

Seventeen years of experience in systems and computer Operations repairs sales service and usage. Extensive experience in network administration, EMail and internet systems security, PC and mainframe environment and customer service relations.
Established technical infrastructure requirements, including onsite repairs in (technologies, systems, or applications). General Help Desk problems tier 1 - 3
Experienced on multiple platforms, OS and hardware.
Excellent time management skills, and very capable of setting up schedules and non managed projects, providing customer service, while finding cost effective solutions.

EXPERIENCE:

Confidential

Tech Support

Responsibilities:

Top level tech support for Confidential clients in a multi state environment remote to client.
Lead tech for a group of third party techs in areas that did not have hands on personnel.
Top tier technician with the company within the Confidential Helpdesk Matrix.

Confidential

PC Support Specialist

Responsibilities:

Multitasking Work in an environment, Printers, and Monitors. Over 3000 PCs in the city that the IT Dept were responsible for.
Novell client, Web access, Consoleone to remote to end users computers from our office to their site.
Microsoft Windows based operating systems citywide.

Confidential, Tewksbury, MA

Certified Service Technician

Responsibilities:

Lab Assistant Network Administrator Prepared budgets and managed expenses.
Configured routers, firewalls, domain name services, email,
Web, and ftp services. Setup servers, and desktop workstations.
Installed and configured Win2k & WinXp operating systems on workstations,significantly enhancing on time delivery performance.

Confidential, Cambridge, MD

Network Administrator

Responsibilities:

Confidential, Salisbury, MD

Senior Technician

Responsibilities:

Performed routine maintenance on all types of computer equipment and printers.
I have performed in home setup of computer systems and related equipment by removing and replacing components or reconfiguring and restoring systems.
Performed hardware and software support and installation, giving swift and positive resolutions.
Performed full system tape backups and emergency tape recoveries.
Knowledgeable in computer software hardware and procedures.
Tested beta software for major software companies.
Provides software and hardware either on site or in off site classroom.
Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions.
Setup of basic servers and desktop workstations.

Confidential, Cambridge, MD

Senior Technician

Responsibilities:

Performed in home setup of computer systems and related equipment for Faculty.
Performed routine maintenance on all types of computer equipment and printers.
Performed troubleshooting of computer systems and related equipment.
Investigated and resolved computer software and hardware problems, which minimized non-productive time due to equipment failure by 45%.