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It Support Resume

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New Jersey, NJ

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Objective

To obtain a position that will allow me to use my experience, dedication and solid work history in a new position where I can excel and expand my experiences.

Employment

January 1998 – October 2012 Confidential,
IT Support Services
Client Services Representative Level 3

Skills

        • Microsoft Office Suite, including Word, Excel, Access, and PowerPoint.
  • Lotus Notes email and databases.
  • Hardware/Software Procurement
  • Data analyst
  • Windows XP and Windows 7 operating systems.
  • Microsoft Access - creating databases used for planning and reporting.
  • Remedy - Asset Management and Trouble Tickets
  • CA Unicenter Asset Portfolio Management (UAPM) and IT Service Management (ITSM)
  • Project Management and Coordination.
  • Asset Management.
  • Training and assisting clients with new software.
  • LAN/WAN
  • Cisco VoIP
  • Wireless networks
  • Microsoft SMS (System Management Server)
  • Remote systems – Cisco VPN, Juniper VPN

Responsibilities

  • Supported Information Technology requirements in Massachusetts and Connecticut.
  • Experience using Microsoft Access with Microsoft Excel creating databases used for planning and reporting.
  • Supervised and delegated work to Technical Residents with their daily and/or project work.
  • Experienced in large scale upgrading projects in both hardware and software.
  • Procure hardware, software and peripherals. Research, negotiation (if applicable), ordering, receiving and deploying.
  • Experience with Materials Management, Supply Chain, Purchase orders, Requisitions.
  • Experience using Microsoft tools for reporting various requests from my clients and Management.
  • Analyze data extracted from the Asset Management Systems to provide solid data in the procurement of hardware and/or software.
  • Wrote and provided reports to team members using different criteria as needed.
  • Provide written and/or oral status reports weekly with staff and as required to management.
  • Support Center Analyst
  • Second level support to the IT Support Center.
  • Data Analyst
  • Installation of software, hardware and peripherals.
  • Training and assisting client use new software and/or hardware.
  • Maintain Asset Management System.
  • Provided support for various software and hardware needs for the client.
  • Provide data and information in support of our yearly budget. Our budget includes the purchasing of new computer equipment for the upcoming year.
  • Provide support and knowledge to other team members in the IT Support area.
  • Experience with and supported Lotus Notes email and databases.

1993 – 1998Confidential,

Nuclear Document Services
Nuclear Records Support Technician

  • Create Ad-Hoc reports from mainframe systems, using Natural programming.
  • Acted as liaison between Telecommunications, Computer Services, and IT Corporate Security coordinating needs of the department.
  • Developed relational databases for use with in the Nuclear Document Services department. These databases were used to keep track of specific records maintained by the department.

Education

Diploma

Technical:Supporting Microsoft XP, Microsoft Office Support, Networking Essentials, and Project Management.
Personal: Myers-Briggs, Imagine 21, and Stephen Covey\'s 7 Habits.

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