SUMMARY:

• Highly organized, proactive Network Security Administrator, and personable individual demonstrating strong skills in Device Migration, Network Engineering, Field services and Desktop expertise for execution and distribution of High Impact, Digital Networks and VOIP / Wireless / WAP /WPA2 / WEP(cipher) Security concepts and Cabling (Fiber Optic/Copper based), HIPPA. Excellent interpersonal and customer service skills.
• Assist in Imaging services (SCCM)
• Well organized, team - oriented professional, excelling at and responsible for collaboration with cross-functional partners to plan, project implement, execute and deliver best-in-class Cisco VOIP Phone systems
• Work to full scope from briefing, scheduling and execution through final delivery.
• Ability to diagnose and solve system performance issues.
• Hardware configuration and troubleshooting(Break-Fix).
• Background in C++, Microsoft C, Assembler, Visual Basic 6 and programming logic.
• WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, 802.1x/EAP, PSK).
• Knowledge and experience in T1, DS3, Ethernet, and Optical communication technologies, 110 and 66/66 split blocks.
• Solid understanding on networking protocols, including bridging, routing, TCP/IP, DHCP, ARP, DNS, NAT, and STP.
• Intermediate Windows 7, 8, 10 administration and deployment and Office Products.
• Intermediate knowledge of iPhone ios (7,7+,8,9,10,11) trouble shoot and support.
• Intermediate knowledge of Android(S8,9,10) ios trouble shoot and support.
• Thrive in high-volume, fast-paced, pressure-packed environments requiring exceptional communication, organization, analytical skills and detail orientation with resourceful, positive, can-do attitude while working face to face with clients on software and hardware issues.
• Solid understanding of 802.11 family of standards .
• Team member orientation: strong ability to work cross-functionally to build effective relationships with many different personalities, internal peers and clients with the ability to work with or without supervision.
• Knowledge of networking protocols (HTTP, TCP, IPSEC, GRE).
• Proactive thought partner and problem-solver to leaders, peers, partners and clients.
• Excellent work ethic with a strategic and analytical mind and a passion to succeed and complete a project.
• Ability to plan and organize daily work activity by prioritizing and completing assigned tasks, following up on open requests, and maintaining service requests using Service Management system.
• Technical knowledge of Windows and Mac operating system configurations on physical and virtual machines via VMware, troubleshooting and resolution of issues related to network connectivity, logon credentials, messaging, security, encryption, and associated peripherals; and exposure to mobile and tablet devices.

AREAS OF EXPERTISE:

• Network Security IPS, IDS, IPsec
• VOIP Systems Avaya, Cisco IP, CUCM.
• Network Cabling and Standards IEEE, EIA/TIA as well as wireless and security.
• Wireshark, Pfsense, Packet Tracer 6
• Creative and strategic planning in implementation of computer network.
• Windows 7, 8, 10 (Working Knowledge)
• Protocols EIGRP, RIPv1&2, OSPF, BGP routing and switching.
• IEEE 802.11 a/b/g/n & ac
• WAP / WPA2 / WEP(ciphar)

TECHNICAL AND OTHER PROFICIENCIES:

Dbase III+, Lotus 1-2-3, DOS, DOS/VSE, JCL, DOS/VSE, Dos, Microsoft Office suite, Microsoft Server 2010, WordPerfect, Lotus 1-2-3, Computer imaging, Wireless concepts and design. VOIP, Network Security, Active Directory, Skype, iPhone X, iPhone 10, Mac ios, Android, iPad, Tablet.

EXPERIENCE:

Confidential

I.T Helpdesk Support

Responsibilities:

• Worked at direct client Smartmatic in Santa Monica Ca.
• Provided support to new computerized voting system (VSAP).
• Handled inbound calls from Field Techs about problems with VSAP system.
• Provided trouble shooting steps to help fix problem with VSAP.
• Used L.A Counties ticketing system to track and complete calls.
• Provided recommendations as to either remove from floor or keep in service.

Confidential, Herndon, VA

I.T Network Security Administrator

Responsibilities:

• Performed cross connects and port activations.
• Programmed IP VOIP Phones (Cisco 7940 series and Polycom VVX 410 & 411).
• Installed IP and conference phones and aid in CUCM procedures.
• Used Vfire ticking system to fill and track orders.
• Installed/Configure/decommissioned computers and laptops for employees.
• TCP/IP, DHCP .
• Assist in Imaging services (SCCM)
• Assist users with IPSec/ VPN issues.
• Data Migration from one device to another.
• Remotely connect to client using Skype for Business and MS Remote Connect.
• Connected new computers to IP Printers and services using Active Directory.
• Added new computers to network using Active Directory.
• Experienced with various IT tools like outlook, Calender, Skype for Business, SharePoint and other data center technologies.
• Decommissioned old computers from network using Vfire and Active Directory.
• Prepared decommissioned computers for shipping to Depot.

Confidential, Chicago, IL

I.T Desktop / Network Security Tech

Responsibilities:

• Install new computer hardware in bank branch( hardware refresh and upgrade )
• Hardware configuration and troubleshooting.
• TCP/IP, DHCP .
• Performed Network cable terminations (RJ45) & Port Activations (CAT 6(e) ).
• Worked with Staff to configure and uninstall Cisco Router .
• Terminal commands (Batch file processing) and Active Directory client.
• Advanced software migrations ( Email & Operating systems ).
• Microsoft Office Products .
• Install and implement wireless access points using 802.11 standards.
• Web browsers (Chrome, Firefox, Internet Explorer)
• Prepare old company assets for removal for shipping.

Confidential, Hebron, KY

I.T Inventory Tech

Responsibilities:

• Able to lift 25lbs unassisted.
• Microsoft Office Products.
• Web browsers (Chrome, Firefox, Internet Explorer)
• Inventory all I.T Assets
• Use of tablets and had scanner

Confidential, Gravette, Arkansas

CAT 5e Cable Installer

Responsibilities:

• Install, configure and troubleshoot installations of network cabling located in IDF and MDF.
• Upgrade and troubleshoot cash register workstation issues for hardware and software.
• Remove old hubs and re - patch to new switch.
• Terminal commands (Batch file processing).
• Microsoft Office Products.
• Web browsers (Chrome, Firefox, Internet Explorer)
• Anti-virus / anti-malware software •
• Ability to lift 25lbs
• Basic package installation
• Install PIN PADS.

Environment: network cabling, Twisted Pair T568A, T568B, TIA/EIA, CAT 5E, IEEE.

Confidential, Glendale, California

• Install, troubleshoot installation and replace network switch L2 & L2/L3 in IDF and MDF.
• Ability to lift 25 lbs
• Windows 7, 8, 10 (Intermediate Knowledge)
• Cisco VOIP Hardware Replaced with AT & T Blade Servers.
• Install, configure and troubleshoot installations of network cabling located in IDF and MDF.

Environment: network cabling, Twisted Pair, T568A-B, USOC TIA/EIA CAT 5E & 6.

Confidential, Los Angeles, California

I.T Computer and Network Support Engineer

Responsibilities:

• Install, troubleshoot installation or network routers in IDF and MDF.
• Work with DNS and TCP/IP Issues across the network.
• Use of DHCP and Static IP Addressing.
• Install, configure and troubleshoot installations of network cabling located in IDF and MDF.
• Install, configure wireless handheld s and routers according to IEEE 802.11a/b/g/n standards.
• Upgrade and troubleshoot end user workstation issues for hardware and software and anti - virus.

Environment: Network routers; network cabling, Configuration of DNS, TCP/IP addressing both Static and DHCP, Twisted Pair T568A, T568B, TIA/EIA CAT 5E & 6(e), wireless & handhelds, Tablets, hand scanners. Avaya VOIP Phones.

Confidential, Las Vegas, Nevada

Network Support Technician

Responsibilities:

• Provided consulting services on installation of network cabling for new segment of LAN (20 users).
• Installed CAT 6 cabling for news user workstation cubical while diagramming network layout using packet tracer.
• Installed new switch for segment while configuring and terminating RJ45 jacks to IDF and MDF.
• Provided consulting services for WLAN connectivity issues and the 802.11a/b/g standards.

Environment: network cabling, CAT 6 Twisted Pair, RJ45 jacks, WLAN & LAN, EIA/TIA, IEEE

Confidential, Rosemead, California

Lotus Notes 8.5.1 Deployment Technician

Responsibilities:

• Installed, modified, and made minor repairs to microcomputer hardware and software systems while providing technical assistance and training to system users on new email system.
• Installed, upgraded and configured Lotus Notes 8.5.1 on Windows XP platform within the departments and locations.
• Worked with advocate team to assist and resolve issues of users
• Provided direct support to multiple users at various locations throughout California for SCE.

Environment: Lotus Notes 8.5.1, Windows XP, Remedy