Helpdesk Resume New Jersey, NJ - Hire IT People

Objective

Seeking a position that will allow me the opportunity to demonstrate/enhance my pc skills and customer service experience, as well as utilize my planning and organizational attributes.

EDUCATION

Associate of Applied Science in Information Technology
Bachelor of Science in Information Technology

EXPERIENCE
Confidential,Helpdesk Analyst 9/07-9/09

Provide 1st level IT support to Chick Fil-A operators and staff
Open, monitor, and track every support contact to ensure appropriate reporting of all issues
Troubleshoot server operational issues, installation issues, and technical issues as reported by customers
Troubleshoot network problems; diagnose and solve hardware/software faults
Frequently uses and applies technical standards, principle theories, concepts, and techniques
Research various problems to provide appropriate responses to end users or departmental staff
Provide solutions to a variety of technical problems of moderate scope and complexity
Escalate unresolved issues as documented in processes and procedures, maintain ownership of issues through resolution and provide updates to management on critical issues

Confidential,
PBX Operator 6/06- 8/07

Route guest calls to proper extension.
Repair guest phone problems.
Send amenities to guest rooms.
Enter wake up calls and do not disturbs on guest lines.
Assist with crisis situations.
Create reports for guest room call logs.
Assist guest with internet problems.

Confidential,
Target protection specialist 5/05-12/05

Assist with apprehensions.
Checked inventory on high theft merchandise.
Change security tapes.
Deterred theft.

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SKILLS

Microsoft Office
Project management
Network troubleshooting
Web Development
C#
Customer Service

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