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It Engineer Resume

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San Francisco, CaliforniA

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SUMMARY

Microsoft / Apple Technician with rare ability to build and support network systems optimally and offer technical expertise that supports client success as evidenced by several years of experience in desktop support and network administration. Diverse aptitude includes the establishment and management of LANs, servers and remote access support. Strong technical consultative skills substantiated by the working for Apple as well as running SkyNet Systems. Very strong communication skills utilized when dealing with clients and end users to take on and accomplish tasks. Additionally, work very well as a team, and the ability to communicate with a wide variety of different types of people.

TECHNICAL SKILLS

Hardware: PC, Unix, Apple,Telephony (Shoretel/Cisco), Mobile (Blackberry / iPhone / Android)

Systems & Servers: Windows OS, Mac OS X (Desktop/Server 10.x – 10.7), Microsoft Exchange,
Windows Server, Cloud-based Systems, SaaS, Virtual Environments

Network Protocols/Tools/
Software: TCP/IP, DNS, FTP, SMTP, POP3, IMAP, VPN, PPP/oE, Active Directory, LDAP, Wireless, GHOST, MSI, Spyware, Anti-Virus

Application Software: Adobe Suites, Apple Software, Microsoft Suites, PeopleSoft, SAP, Salesforce, CRM

PROFESSIONAL EXPERIENCE

Confidential,San Francisco, California 2011

Desktop / IT Engineer (Network / System) Product Support Technician
  • Supported multiple Mindjet software products on the iOS, Windows, and Mac platforms.
  • Supported on-site employees with software issues pertaining to Mindjet Products as well as Windows/Apple issues.
  • Managed release notes for products as well as software assurance guides.
  • Escalated issues pertaining to software to Quality and Developer Teams

Confidential,Sacramento, California 2005 – 2010

Desktop / IT Engineer (Network / System)
  • Created and developed network, system, desktop infrastructure for clients.
  • Supported internal and external clients.
  • Oversaw10+ employees.
  • Supported hardware and software both on desktop and server platforms on local and remote areas.

Confidential,Cupertino, California 2004 – 2005

Senior Technical Specialist
  • Lead Technical Specialist in the support of all Apple Computer products, offering mentorship and technical guidance on resolving customer inquiries and issues.
  • Consult clients on product installation, maintenance and upgrades, reporting client interactions using PeopleSoft call tracking system.
  • Collaborate with engineers on the development of product enhancements to PeopleSoft call tracking system and early field failure analysis testing for all Apple Computer products.
  • Facilitate corporate training on internal call center policies and procedures (new employees).
  • Assist with local machines and MAC OS 10.x administration.

Confidential,Roseville, California 2000 - 2004

Network Engineer / System Administrator
  • Constructed NT LAN to include 25 machines, 3 servers and Internet access.
  • Provided remote access through RAS dial-up system and DSL VPN.
  • Governed 2 network administrators, providing guidance and mentorship on network maintenance.
  • Oversaw network maintenance including software installations, user access, hardware repairs and network security.
  • Built, installed and maintained 20 PCs, 5 Apple Computers, 3 Servers, and Cisco hardware.

Confidential,Folsom, California 1998 - 2000

Support Center Desktop Support Specialist / Network Administrator
  • Instituted policies and procedures governing LAN administration.
  • Maintained Windows servers, network peripherals and workstations including workstation service contracts and hardware/software inventory.
  • Established GHOST procedures for multicast-cloning workstations.
  • Developed and implemented new installation procedures for SMS.

Confidential,Sacramento, California 1994 - 1997

System / Network Administrator
  • Managed Windows NT LANs at two locations.
  • Performed software quality assurance testing by developing and executing test scripts.
  • Designed updated audio system for entertainment center.
  • Managed Windows Microsoft Server and VPN network between locations.

Confidential,California 1990 - 1995

System Administrator / Engineer
  • Engineered PCs and network for office with VPN / Internet connections.
  • Managed local/network printers, fax machines, and performed any modifications or repairs to all systems.
  • Moved data from paper to electronic as well as created server to facilitate new legal case / file system.

EDUCATION
Computer Science and Psychology

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