User Services Consultant Resume

SUMMARY

Determined Computer Information Systems Professional with years of experience in Desktop Support, IT Helpdesk support, EHR Software Training and Support, Data Analytics, Visualization, Database Management,
Hands - on experience in EHR Software (EPIC, Cerner, eCW, GE Centricity, EMA) training and support.
Hands-on experience in Helpdesk and Desktop support.
Knowledgeable in Database Management.
Knowledgeable in MySQL, MS SQL Server & Object-Oriented Programming.
Proficient in Qlik Sense, Tableau, Power BI
Experienced in Software and hardware installation and support.
Knowledgeable in Agile Methodology.

TECHNICAL SKILLS

SOFTWARE: Office 365, Visio, Access, SharePoint, PowerBI, MySQL, MS SQL, Tableau, Qlik Sense, R/R-Studio, EHR Software (EPIC, Cerner, eCW, Centricity, EMA), GoToAssist, Dragon dictation Software, Active Directory, BMC FootPrints, ServiceNow, Cisco AnyConnect VPN, Hyena, Qualtrics, Pharos, DUO, PuTTy.

DATABASES : MySQL, SQL Server, Access

LANGUAGES: R, Python, SQL, T-SQL.

PROFESSIONAL EXPERIENCE

User Services Consultant

Confidential

Responsibilities:

Troubleshooting issues (over the phone & in-person) relating to Windows and Mac OS PCs, Android and iOS devices, software installation, VPN connection, EPIC Implementation, Network printer mapping, network drives mapping etc. and logging the details into ServiceNow ticketing system.
Supporting end-users with application, PCs, desk phone, printer and basic network related issues following established policies, processes and procedures.
Handling Identity and Access Management; provisioning, supporting, creating, disabling, unlocking users accounts, resetting users’ password and profiles and moving user’s OU in AD, Hyena and other company software.
Writing Weekly report using Power BI, Tableau.

Windows Migration Specialist

Confidential

Responsibilities:

Worked as a sub-contractor for Insight Global LLC.
Member of five-man Windows 10 Deployment Team for northern NJ region.
Assisted in technical readiness for hospital software migration including large scale deployment of hardware.
Technician for upgrade project to windows 10 enterprise for Confidential System.
Preparing HP ProDesk workstations for deployment while installing new windows 10 Enterprise image on machines.
Imaging and deploying HP EliteBook laptops
Conducting QA checklist to ensure programs are properly backed up and other software such as office 365 suite, adobe acrobat suite and encryption by Symantec Endpoint Encryption are installed successfully and functional before deployment.
Ensuring staff printers and other peripherals are connected, and backups properly restored.
Providing end-user support after installation.

EPIC PC Technician

Confidential

Responsibilities:

Worked as a sub-contractor for Divurgent Consulting.
Assisted in technical readiness for hospital clinical software migration including large scale deployment of hardware
Worked within a team to conduct the mapping of physical location of all the Hospital’s workstations and peripherals.
Data entry, validation and management in SharePoint, Visio and Excel.
Data Analysis using Excel, R Studio.
Generated and delivered informational reports during Current State and Future state walkthrough.
Provided resolution for end users’ devices issues on Active Directory, BMC FootPrints.
Imaged, installed and provided support for several devices such PCs, Thin Clients, Network printers, Label Printers etc.
Provided command center support and Desktop support during go-live and after go-live.

Health Informatics Consultant

Confidential

Responsibilities:

Trained and Supported Health care providers of all levels on how to effectively and efficiently navigate their Electronic Health Record (EPIC, Cerner) software at various Health Systems all over the country during and after implementations.
At various occasions, provided customer care service/support at clients’ command center.
Represented different Healthcare IT Consulting firms as an EHR trainer and support contractor.

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