Deskside Support Resume Atlanta, Ga - Hire IT People

SKILLS:

TECHNICAL ACUMEN:

WORK EXPERIENCE:

Deskside Support

Confidential, Atlanta, Ga

Responsibilities:

Provides technical support for the entire United States Peace Corps agency.
Proficient use of Track it ticketing system.
Familiar use of several programs and software’s including SCCM, Exchange Management Console, Active Directory, PIV and several others.
Handles an average of 30 to 40 calls and 20 - 30 emails a day.
Run physical support on routers, printers and basic server issues.

Help Desk

Confidential, Tucker, GA

Responsibilities:

Supported technical issues including password resets and connectivity issues.
Traveled from store to store doing routine hardware maintenance and answering any question that clients had.
Created service tickets for any hardware issues.

Store Manager/ Technician

Confidential, Tucker, GA

Responsibilities:

Repaired and managed the repairs and support of iPhones, iPads and other PDA type devices on a daily basis.
Installed and upgraded security and anti-virus software on clients devices
Did dozens of software upgrades, updates and installation of new OS on both Windows and Mac OS.
Helped Configure computers to be compatible with SOHO networks.
Showed clients how to use administrative profiles on their computers.

Geek Squad Technician

Confidential, Tucker, GA

Responsibilities:

Diagnosed, repaired and updated computers and tablets for customers.
Attended dozens of workshops learning about the newest devices released by Apple, Microsoft and many other cutting edge technological companies.
Took over the senior leadership roll for the computer team in the store.

Geek Squad Agent

Confidential, Tucker, GA

Responsibilities:

Did basic computer repair, network updates and made technical suggestions based on consumers needs.
Worked with senior leadership to cut repair times down by 8% from prior months.