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Help Desk Resume

Wilton, CT


Professional Experience

Confidential,Wilton, CT

Help Desk Technician, Apr 2012 – present

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Troubleshoot Phaser, Xerox, and Altec Bar code printers
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.

Confidential,Wolcott, CT

Computer Technician , Aug 2009 – present

  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Train 35 clients how to use computer and software.

    Confidential,Hartford , Connecticut United States
    Intern Computer Technician, Oct 2011 – Apr 2012
  • Configure 60 Apple Ipads to work on the schools network system for the 2 class rooms of students.
  • Deep freeze, reorganize computer wires, troubleshoot READ 180 computers
  • Set up 30 MAC computers, loaded Adobe on each computer
  • Test computers for CMT testing programs
  • Run new network wires to the computer in the classrooms
  • Set up Active Directory, along with community drive on MAC’s for students to save on
  • Ghost computers, used Ghost Cast Server to ghost multiple computers at once to save time
  • Troubleshoot and fix Richo printer machines, use Hirins, Bart PF, Mini PE
  • Load Auto CADD programs, load flash and java

Southington, Connecticut United States

Assistant Manager , May 2009 – Jul 2009

  • Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase which lead to me selling over $700,000.00 to Customers.
  • Direct, trained, and performance evaluations of 30 employee to help the store grow in sales and customer service.
  • Resolve customer complaints regarding sales and service.
  • Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
  • Monitor customer preferences to determine focus of sales efforts.
  • Determine price schedules and discount rates.


  • A+, Network +, and Windows XP Certification
  • Windows XP, Vista, and 7
  • Server 2008 Active Directory
  • OS X Lion
  • Microsoft Office 2003, 2007, 2010
  • Microsoft Security Essentials, Advast, Norton, and Avg
  • Android and Ipad Tablets
  • VNC and Log Me In Remote Software

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