Help Desk Resume Wilton, CT - Hire IT People

SUMMARY

Professional Experience

Confidential,Wilton, CT

Help Desk Technician, Apr 2012 – present

Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Troubleshoot Phaser, Xerox, and Altec Bar code printers
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.

Confidential,Wolcott, CT

Computer Technician , Aug 2009 – present

Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Design, configure, and test computer hardware, networking software and operating system software.
Plan, coordinate, and implement network security measures to protect data, software, and hardware.
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Train 35 clients how to use computer and software.

Confidential,Hartford , Connecticut United States
Intern Computer Technician, Oct 2011 – Apr 2012
Configure 60 Apple Ipads to work on the schools network system for the 2 class rooms of students.
Deep freeze, reorganize computer wires, troubleshoot READ 180 computers
Set up 30 MAC computers, loaded Adobe on each computer
Test computers for CMT testing programs
Run new network wires to the computer in the classrooms
Set up Active Directory, along with community drive on MAC’s for students to save on
Ghost computers, used Ghost Cast Server to ghost multiple computers at once to save time
Troubleshoot and fix Richo printer machines, use Hirins, Bart PF, Mini PE
Load Auto CADD programs, load flash and java

Confidential,Southington, Connecticut United States

Assistant Manager , May 2009 – Jul 2009

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase which lead to me selling over $700,000.00 to Customers.
Direct, trained, and performance evaluations of 30 employee to help the store grow in sales and customer service.
Resolve customer complaints regarding sales and service.
Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
Monitor customer preferences to determine focus of sales efforts.
Determine price schedules and discount rates.

Education