Sr. Production Support/Maintenance Resume

PROFESSIONAL SUMMARY:

Highly dependable, people leader and dynamic Information Technology (IT) Professional seeking to contribute and acquired skills in a challenging position by communicating job expectations, planning, team building, monitoring, and drive for results.
Proficient in computer hardware, curriculum, software and other peripherals with updated knowledge in current technologies in networks and servers, equipment, and other cutting - edge applications with hands-on experience in analysis, design, installation, and configuration of application software and hardware.
Self-motivated and efficient with an extensive track record in evaluating and devising comprehensive solutions and proven ability to work effectively in busy environments with positive results.

TECHNICAL SKILLS:

Active Directory, Agile, AirWatch, Amazon Web Services (AWS), Android Hardware, Android Mobile Device, Android Software, Hardware, Software, Avaya, BMC Helix Remedy, CA Service Management, C#, C++, Cisco Systems, Confluence, DNS, Group Policy, G Suite, Human Capital Management (HCM), Health Insurance Portability and Accountability Act (HIPAA), IBM Notes, iOS, Java, Jira, Kronos, Linux, LDAP, Local-Area Network (LAN), Microsoft Azure, Microsoft Office Suite, Microsoft Servers, Microsoft Windows, NET Framework, OKTA, Oracle database environment, Polycom, Single Sign-On, Salesforce, Service Now, Slack, VLAN, Waterfall, Wide Area Networks (WAN), Windows Authentication, WordPress.

EXPERIENCE:

Sr. Production Support/Maintenance

Confidential

Responsibilities:

Author technical procedures and documentation for the applications teams including Standard Operating Procedure (SOP), manuals, guides and any other technical documentation required for the knowledge bases in Confluence, ITSM (Service Now), and Microsoft Teams.
Collaborates and engages with other IT staff and vendor support resources to achieve acceptable Quality of Service (QoS).
Proactively monitor ITSM (Service Now) ticketing system to ensure timely resolutions by defining response and resolution SLAs.
Configure Android and iOS test devices to functions on NCL ship VLAN and internet access only for NCL mobile app.

Remote Consultant

Confidential

Responsibilities:

Configure and maintain Group Policy infrastructure based on the policies and guidelines.
Complete migration and maintain hybrid configuration of Azure cloud mailbox and on-premise mail user Active Directory, in additional Microsoft trust service trust center to complete HIPPA compliance.
Built office network infrastructure, configured hybrid physical and cloud server AWS ECS windows/ Linux instance.
Maintain and configure 450 plus workstations from several Windows platforms to Mac OS.
Trained over 400 plus employees on office 365 enterprise apps, security methods, and new project initiatives.
Developed and maintain the website for Confidential and Broward Chamber of Non-Profit.

Cloud Engineer

Confidential

Responsibilities:

Serviced requests, incidents, changes, knowledge articles, stories, bugs, tasks and projects in Confluence and JIRA.
Issue-driven communication to ensure active engagement by escalation staff and timely and effective updates to management.
Proactively monitor production systems with a sense of urgency when issues arise; the environment consists of several thousand production systems and nodes.
Lead the data integration and corresponding client user interface (UI’s) development, defining business rules for data interface in the software control application, Ultipro.
Configure AWS server backup, screenshot, and rollback measurements in order to reduce downtime.

Executive Engineer Team Lead

Confidential

Responsibilities:

Configure and manage Enterprise Mobile Device Management (MDM) all C-level corporate devices.
Deployed new or existing installations of desktops, mobile devices, Cisco, Microsoft, Avaya, and Polycom products.
Revamped existing processes for the IT Operations group documented SharePoint and ServiceNow's knowledge base.
Perform Active Directory Services administration and management to include design, cleanup, and routine maintenance and configuration.

Technical Lead

Confidential

Responsibilities:

Capable of translating difficult technical problems into understandable solutions for customers s.
Lead Daily Scrum meetings with department heads to ensure business values are aligned, and monitor NPS levels.
Provide hands-on experience for 450+ new and existing employees on Confidential steps of service and applications at the second busiest multimillion store location.
Configure and manage Confidential iOS and Mac devices for Confidential store internal and external guest use.
Develop and maintain backup and recovery practices and procedures which will be executed by service technicians.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship