PROFESSIONAL PROFILE:

• Experienced, results - driven and detail focused director and manager of day-to-day facility operations. Perfectionist when it comes to attention to detail. Detailed expertise includes: strategic planning (budgeting, scheduling, correspondence), staffing (recruiting, training, scheduling), facility oversite (risk evaluation, maintenance, problem resolution, administration), developing operational solutions, and deployment.
• Combined a hotel hospitality background with convention services and entertainment production history of over 3,500 events to accomplish quality control with successful execution of client contract expectations. Key role in developing new event facilities that have maintained an industry 4-5-star rating.
• Received, over the last eight-years, a Health & Wellness inspection score of 100 (A) with no warnings/violations, passing all Fire Marshal, Building & Permits and Liquor Control Agent inspections.
• Natural communication skills have been demonstrated in effective team communication, client support, and vendor services collaboration.
• Achieved confidence in leadership, contracted event sales, production roles, and customer-facing roles.
• With over 30 years of diversified industry experience, has personally focused on building positive communication and mentoring relationships.

CORE SKILLS AND EXPERTISE:

• Strategic Planning
• Project Management
• Event Sales Negotiation
• Client Expectations
• Administration
• Vendor Program Development
• Special Event Production
• Onsite Vendor Coordination
• Risk Evaluation
• Marketing Design (Adobe Suites)
• Budget Administration
• Audio/Visual Production (advanced)
• Logistics Problem Solving
• Time Management
• Team Communications
• Staff Development & Education
• Goal Attainment
• Dedicated Team Member

TECHNOLOGY EXPERIENCE:

ServSafe, Lev-2 Security Training, HTML, CSS, WordPress, Dreamweaver, Windows Skills, Microsoft Suite, Text Processing applications, Photoshop, Adobe Suite (proof, design, printing), POS, Advanced Audio-Visual Production Certification.

PROFESSIONAL EXPERIENCE:

FACILITY MANAGEMENT SPECIALIST

Confidential

Responsibilities:

• Solely designed and developed all company operational procedures, marketing and event services contracts, production documentation, managed construction finalization and facilitated grand openings of two new special event facilities.
• Ensured all key elements were functional at openings and maintained within expected standards and consistent with industry service expectations.
• All work was based within Confidential (Client Service Agreement) to enable growth of sales, remove risk of cancellations, refunds, discounts or adjustments, and maintain an industry review rating of 4-5 Star.
• Helping clients, customers and end-users understand the potential impact of their decisions on the provision of space, services, cost and event risk.
• Due to the immediacy of response required in many of the activities coordinating the workplace, operating across business functions as a result-driven, hands-on manager, giving oversite and training team members.
• All facilities were faced with logistic issues due to location being in the city-center or within a developing area with limited parking, poor lighting, undesirable surroundings and local crime. Understanding each shortcoming, reviewing from the client’s perspective, then implementation of corrective measures, with consistent reviews and adjustments.

Confidential

Responsibilities:

• Created and maintained full Life Safety and Evacuation plans for each facility as required by State and City regulations.
• Lightly staffed, and without an on-staff maintenance person, the risk of a major component failure would be minimized with the development of vendor pre-maintenance contracts and computer-aided scheduling.
• Acted as point-of-contact for all Health & Wellness. Fire Marshal, Building, Permits and Liquor Control Agent, testing and inspections

EVENT CENTER MANAGEMENT

Confidential

Responsibilities:

• With continued client guest list adjustments, layout changes, and vendor creative additions, within multi-room facilities closely monitored communications between sales and event planning to forecast unforeseen event obstacles.
• Created upselling opportunities, reduced client stress, while maintaining a positive client experience.
• The majority of the facilities utilized third-party vendors for event services that often resulted in inconsistent quality.
• Many competitors required exclusive use vendors, however, to enable our clients the ability to utilize existing relationships a Verified Vendor program was created to verify qualifications and quality of services
• Maintained service quality for clients with increased event sales from vendor referrals.
• Solely designed and developed all company event services documents, contracts, BEO’s, Excel spreadsheets, rate cards with competitor analysis.
• Demonstrated ability to improve sales processes, increase cost- efficiency, productive contributor to marketing team projects and self-managed tasks, with the ability to successfully deliver multiple promotional projects under the tightest deadlines.
• Acted as ambassador to the arts, sports, music/film industry and hospitality community on behalf of the facility.