Help Desk Agent Resume

SUMMARY:

Be a driving positive team member of your staff.
To provide first class customer service to all of your clients.

TECHNICAL SKILLS:

MS Office
Active Directory
Citrix
Same time
Customer Serv ice
Desktop support
Move support
IT computer setup
Flexnet Manager
Installing Software
Working with Vendors
Upgrading software
Computer Refresh
Testing software

EMPLOYMENT HISTORY:

Confidential

Help Desk Agent

Responsibilities:

Engineering Software installs & configurations for ULA environment
Licensing maintenance
Working requests in ISM ticketing system
Working Projects
Software deployments
Software User Acceptance Testing
Installing and configuring 3 rd party software for all of ULA

Confidential

Help Desk Agent

Responsibilities:

Setup Workstations, Cable Management, Swapping Peripherals and Monitors
Project Support
Interoffice Equipment moves and support
Executive and Non - Executive Meeting Support and Set up
Spacecraft, Rocket and Satellite Launch Support
Client desktop setup per individual requests and liking
Individual Desktop Support for 3,000 at Denver campus
Asset Inventory Management
Computer imaging with full support
Refresh Focal for the company’ Confidential Windows 7 upgrade and computer refresh
Supervisor and Trainer to three techs and one coordinator during computer refresh
Evening, Over-night, Early morning, Weekend, and On-call shifts taken as needed

Confidential

Help Desk Agent

Responsibilities:

Workstations Setup, Cable Management, Swapping Peripherals and Monitors
Working Projects
Spacecraft, Rocket and Satellite Launch Support
Move Support for workstation setup
Meeting Support
Ran cable
Setup workstation to client' Confidential liking
Desktop Support
Asset inventory
Imaging computer for setup

Confidential, Denver, CO

Help Desk Agent

Responsibilities:

Setup Workstations
Cable Management
Move Support for workstation setup
Swap monitors
Ran cable
Setup workstation to client' Confidential liking
Desktop Support

Confidential

Desktop Support

Responsibilities:

Pulled and image hard drives
Moved computers from one workstation to other
Deployed dual screen workstations, and training room, Conference room setup
New user, Loner laptop, Field user, Upgrade imaging computers
Shipping through Confidential
Supported about 500 users locally, 200,000 over the nation.

Confidential

Desktop Support

Responsibilities:

Pulled and image hard drives
Moved computers from one workstation to other
Deployed about 220 dual screen workstations, and training room

Confidential

Desktop Support

Responsibilities:

Cleaned up cable storage
Help clients with basic operations for Mac os10 and Windows 7
Help clients with logon issues

Confidential

Help Desk Agent

Responsibilities:

ITSM/Remedy, NetMeeting, Offer Remote Assistance, Remote Desktop Connection,
-Working on a Confidential workstation.
Supported all Lockheed Martin worldwide.
Receiving 20-30+ inbound calls per day.
Making outbound calls as needed for that day.
Used Outlook for email system.

Confidential, Denver, CO

Travel Manager

Responsibilities:

Receiving 30+ inbound calls per day.
Making outbound calls as needed for that day.
Government Financial and Business Management System Support and Understanding, FBMS Web Interface, Prism and SAP, Email Queue and process Remedy Tickets.
Receiving 80+ Emails per day.
Receiving 15+ inbound calls per day.
Making outbound calls as needed for that day.
Used Lotus Notes for email system.

Confidential

Responsibilities:

Active Directory Support and Understanding, Lotus Notes Support and Understanding, Unix/Linux Ticket resolution, Email Queue, Resolving Active Directory and Exchange issues, Outlook Use and Support, MS Software Use and Support, SMS remotes tool Use and Support, Rumba mainframe installs remotely, and a few Mainframe resets in Unix/Linux.
Receiving 30+ inbound calls per day.
Making outbound calls as needed for that day.

Confidential

Help Desk Agent

Responsibilities:

Active Directory Support and Use, Outlook Support, Citrix Server Support and Use, NetMeeting Use, Tivoli Ticket System Use, Claim use, and MS software Use.
Receiving 30+ inbound calls per day
Making 15+ outbound call-backs per day.
Sitting in and giving feedback on Belo Executive Meetings.

Confidential, CO

Help Desk Agent

Responsibilities:

Use of a standard bar-code scanning machine on an hourly basis
Use of a pallet jack and forklift to move freight.
Manual Lifting of 50lbs-100lbs.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship