Network/helpdesk technician Resume Miltown, NJ - Hire IT People

SUMMARY:

Motivated and detail - oriented individual seeks position to make a positive impact through exceptional support in the field of Networking.
Frequently commended by professors and internship supervisor for programming abilities; strong grasp of technologies (e.g., Java, VB, C, C++) very strong in office suite

TECHNOLOGY SKILLS:

Programming/Languages: (Java; C++; Visual Basic Html and CSS, UNIX shell, JavaScript, assembly language,);

Source Code Control: Visual SourceSafe, text pad, text edit(mac), Dev C++

Office Tools: MS Word, Excel, PowerPoint, Outlook

Operating Systems: Windows 10/7/Vista/Server 2008, Mac OS X, Unix/Linux

Networking: Cisco packet tracer, able to create virtual LAN, configuring interface Hardware, Ping and troubleshoot issues

EXPERIENCE:

Confidential, Miltown, NJ

Network/helpdesk technician

Responsibilities:

Working With Citrix VDi (Virtual Enviroment) ConnectWise, Logmein, Teamviewer Remote access Work with Confidential equipment (Ipad, Iphone, Android) Printer Diagnostics Samanage Ticketing System Laptop and desktop Repair
Lan and Wan issues as in TCP/IP issues, IP addressing, understanding of Internet Protocols, VoIP troubleshooting, Troubleshooting VLAN, Cradle point Cloud management, Understanding the difference between IPV4 and IPV6, Wifi issues

Confidential, South Orange, NJ

Network/helpdesk technician

Responsibilities:

Understands the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
Understands the issues involved in administering and maintaining corporate WAN.
Working with a domain network and local accounts, network printers
Address any wireless (Wifi) issue
Work with basic TCP/IP issues
Helps set up and maintain computer stations and software for training programs.
Helps set up and maintain the Learning Studio computer stations (Bloomberg terminals).
Assists in supporting corporate applications; internal corporate servers, user desktops, etc.
Assists with basic troubleshooting, backup, and archiving.
Helps install and improve computer software and network equipment.
Creates network and email accounts for new users (on office 365).
Sets up computers for new users and ensures delivery of equipment to users in different locations if necessary.
Helps answer all trouble calls/emails (remote or in-house) and enters work orders into our tracking and or ticketing software (Numera,vision helpdesk).
Assists in administering and maintaining local and web-based versions of our tracking software.
Interacts with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
Provides responses to internal clients in a timely manner.
Help assist in microphones and speaker setup.
Help assist in projectors lighting for presentations.

Confidential, Iselin, NJ

Consultant Agent/Technician

Responsibilities:

Primary duty to provide help desk assistance on any technological aspect
Configured and fixed most OS platform including, Windows, OSX, certain Linux platforms (Ubuntu,Kubuntu,etc)
Hardware/Software configuration with towers, laptops, all-in one, raspberry pies and all computer devices
Handled software deficiencies such as registry issues in windows platform, virus, Malware, phishing scams, perform PC, Tune up-including clearing cookies from any leftover un-used files
Arranging of replacement parts and or PCs from the appropriate hardware or upgrades