IT Specialist Resume Tennessee - Hire IT People

EMPLOYMENT:

Confidential, Tennessee

IT Specialist

Responsibilities:

Manage from 5 - 10 soldiers, ensure equipment properly maintained and operational / ready for upcoming missions, follow unit Standard Operating Procedure (SOP), disseminate information to section, perform oral / written reviews periodically on subordinates.
Make supported suggestions to chain of command for upcoming missions / support to other units.
Support for other units in regards to IT equipment to ensure mission capable / ready / completion.

Confidential, Tennessee

Information Technology Specialist

Responsibilities:

Provide technical assistance to employees in various locations in Confidential City by actively listening to their help-desk request.
Communicating to the end users, the reasons for their help-desk problem, how I plan to correct it for them.
Accountable for proper deployment of image / sysprep new computers, install software / hardware, configure/test functionality, maintain system / network security, remove/recycle old equipment, maintain inventory system, utilize remote assistance software/help desk support for desktops, workstations, laptops, tablets and cellular phones, and provide telephony support. Providing expediate and detail-oriented attention to all help desk tickets.
Train and mentor new members to the IT team, demonstrating my leadership, management and problem-solving skills while utilizing all forms and methods of problem solving. Maintain accounts through Active Directory.
Utilize Citrix for some remote users.
Map network drives.
Push updates across network to remote locations using SCCM. Acquire detailed reports from SCCM for accountability.

Confidential, Tennessee

Network Technician

Responsibilities:

Provided technical assistance to employees in various locations in Washington County.
Imaged / sysprepped new computers, installed software/hardware, configured / tested functionality, maintained system / network security, removed / recycled old equipment, maintained inventory system, utilized remote assistance software, provided support for four assigned schools (Elementary, Middle and High schools) including all offices, classrooms and labs.