OBJECTIVE:

• Apply my knowledge, skill, and experiences in the Information Security and Information Technology industry with opportunities for growth and advancement.

PROFESSIONAL EXPERIENCE

Confidential

Senior Analyst

Responsibilities:

• Coordinated with Security department concerning Anti - Virus intrusions and McAfee Endpoint Protection
• Utilized SolarWinds Orion Platform 2.1 for network monitoring
• Managed various enterprise IT Infrastructure projects
• Utilized MS Visio for Network diagram layout
• Utilized SCCM 2007 for automated software installation and Windows 7 updates
• Implemented ITS policies and procedures including, but not limited to, Change Control, and SOX controls
• Project Management Methodology Implementation
• Worked with various vendors for IT Infrastructure upgrades.
• Created IT project proposals, obtained and submitted vendor quotes
• Migrated users from Windows XP to Windows 7 utilizing MS MDT
• Provided Software and Hardware support to remote offices, and employees in the field within the US, utilizing, Log Me In Rescue
• Supported users email accounts using Lotus Notes
• Provided maintenance and support for servers, network equipment, mobile devices, client products and peripherals
• Demonstrated analytical, problem solving, planning, organizational, time management, critical thinking and risk assessment skills.
• Provided Quality Assurance to finished products post Windows 7 deployment, resolved client issues post migration
• Setup & configure Dell Desktops and Laptops and Panasonic Toughbook’s

Confidential

Project Manager / Technical Support Specialist

Responsibilities:

• Utilized MDT and Symantec Ghost to set up & configure IBM, Dell & HP, Desktops, Laptops and Tablets “Surface Pro3” (Windows 7, 8.1, XP, & MAC OS X)
• Managed teams of developers and technicians in testing and production
• Managed project plan in MS Project
• Liaised with financial advisors on project status
• Created support documentation for support team
• Created training documentation for end users
• Utilized MS SharePoint
• Utilizing MS Active Directory (Active Roles) unlock user accounts
• Provided Quality Assurance to finished products post Windows 8.1 deployment, resolved client issues post migration

Confidential

Corporate IT Infrastructure / Service Desk Analyst

Responsibilities:

• Coordinated with Symantec concerning Anti-Virus intrusions and Symantec Endpoint Protection
• Provided data protection utilizing Windows Bitlocker Drive Encryption (encrypted, decrypted backup bitlocker recovery key ) and CheckPoint PointSec Encryption
• Utilized MS Active Directory to created, unlocked, reset passwords, deleted and assigned rights to local and international users domain accounts
• Setup and managed access to employees, and company’s data on numerous file servers located within the US
• Created and supported users email accounts using MS Exchange 2003, 2007, 2010 and Microsoft Entourage 2011
• Utilized Microsoft MDT and Symantec Ghost to set up & configure, Apple, Dell & HP, Desktops & Laptops and Tablets (Windows 7 and 8, XP, MAC OS X)
• Provided Executive support to local and remote users which included the CEO and Upper Management
• Helped to maintain MS Windows 2003 and 2008 Servers
• Provided Software and Hardware support to remote offices, and employees in the field within the US and International, utilizing, MS Lync 2010, WebEx, and Cisco VPN client
• Provided Software and Hardware support of logistics and maritime employees at Confidential Terminal
• Setup and provided support for various Mobile devices; BlackBerry, IPhone, Android smartphones and Wireless Air Cards
• Setup and troubleshoot Cisco and Polycom VOIP telephones, and video conferencing equipment
• Travelled regionally 5% of the time to provide onsite support to remote offices and Terminals

Confidential

Corporate IT Infrastructure / Desktop Support Engineer

Responsibilities:

• Conducted internal investigations as it pertained to IT Security policies
• Conducted computer forensics utilizing Get Back Data and Easy Data Recovery software
• Submitted reports to the Information Security Management Team per the Internal Investigations
• Worked with HR department and Upper Management for the onboarding and off boarding of users and to ensure that users abide by the company’s Security policies
• Provided data protection utilizing Windows Bitlocker Drive Encryption (encrypted, decrypted backup bitlocker recovery key ) and CheckPoint PointSec Encryption
• Setup and managed access to employees, and company’s data on numerous file servers located within the US
• Coordination with external vendors concerning Anti-Virus intrusions and software
• Created, unlocked, deleted and assigned rights to local and international users domain accounts utilizing MS Active Directory (Active Roles)
• Provided Software and Hardware support to remote offices, and employees in the field within the US and International, utilizing Check Point Endpoint Security VPN client
• Utilized MDT and Symantec Ghost to set up & configure IBM, Dell & HP, Desktops & Laptops (Windows 7 and 8, XP, MAC OS X)
• Migrated 1000+ machines from Windows XP to Windows 7 utilizing MS MDT
• Utilized SCCM 2007 for automated software installation and Windows 7 updates
• Provided Quality Assurance to finished products post Windows 7 deployment, resolved client issues post migration
• Created and supported users email accounts using MS Exchange 2003, 2007, 2010 and Microsoft Entourage 2011
• Worked with various vendors to procure hardware and software for various Business Units.
• Provided Hardware and Software Asset management utilizing Microsoft SCCM 2007, SCCM 2012, and PeopleSoft
• Provided support for Enterprise Printing for users to access host-attached printers, network printers, printers attached to LAN servers and printers attached to workstations to HP Laser Jet and Canon Multifunction Printers
• Utilized Seibel ticketing system to provide exceptional support and communication with the company’s employees
• Setup and provided support for various Mobile devices; BlackBerry, IPhone, Android smartphones and Wireless Air Cards