Desktop Support Resume

SUMMARY

Active Directory and Exchange account administration, managing new account creation, access, provisioning, account updates and Group Policy.
Maintaining all LAN devices, servers, routers, switches, and UPS
Strong experience in installing, configuring, and supporting Windows Operating Systems on desktops and laptops throughout IT Enterprise environment.
Extensive experience in troubleshooting, diagnosing and resolving problems related to operating systems, hardware and software in - person as well as via remote assistance.
Developed procedures for a new Helpdesk environment, utilizing the corporate ticketing system to track and manage all IT work at the local hospital level.
Implemented offsite daily and monthly backup and security storage system of patient database, according to Federal HIPAA and corporate standard procedures.

TECHNICAL SKILLS

Systems: Cisco, Microsoft Windows 2000/XP/Windows 7, 8, Windows 10 and Windows Server 2003, 2008, 2012 R2, and Server 2016, AS 400, Apple MAC OSX, iOS, and Android. Virtual and Cloud, VMWare, HyperV

Hardware: Servers, Hubs, Switches, Routers, Desktops, Laptops, Tablets, Smart Phones

Software: MS Outlook 2000 - 2016, Outlook 365, MS Office 2000 - 2016, Office 365, MS Access, MS FrontPage, Visio, Adobe, Meditech, Soarian, PULSE

Help Desk Ticketing Software: HEAT, CA Service Desk, Service Now, CBS, Remedy

Languages: Visual Basic, C, HTML, PowerShell

Networking: TCP/IP, LAN/WAN, WLAN, Ethernet, VOIP, PoE

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support

Responsibilities:

PXE Imaging process of 1500 desktop and laptop
Active Directory, adding computers, group policies and printers.
Zenworks software package installation process and tools.
Install software, based on user requirements and profiles.
Validating post migration functionality and end user support.

Confidential, Plantation, FL

LAN Administrator

Responsibilities:

Installing LAN network components
Tracking and renewing licenses for software and equipment
Monitoring LAN performance
Upgrading network software, upgrading and imaging all types of computers to Windows 10, manually and remotely
Upgrading network hardware
Hardware and software asset management
Active Directory - Users and Computers
Creating network redundancy and backups
Ensuring continuity in the event of network failure
Supporting and maintaining all network rack components and connectivity.

Confidential

Help Desk Analyst

Responsibilities:

Technical support of hardware, software, operating systems, peripherals and network issues; utilizing Remote PC Control software, PC Anywhere, SMS, Junos Meeting, and MMC Remote desktop support
Supporting Active Directory, MS Office, Email such as MS Outlook, Problem Management software, Windows Operating Systems
Supporting VPN, Remote Connectivity; Citrix, Juniper, and Mobile; Blackberry, Smartphone, and iPhone
Supporting application and end-user issues experienced by CHE RHC clinical and administrative personnel including Meditech, Soarian, NextGen, Horizon Home Health, Invision, and other healthcare applications
Escalating more complex problems to second level local hospital, enterprise or vendor support.
Training help desk personnel and writing help desk troubleshooting documentation.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship