SUMMARY:

My objective is to obtain a position within a technology orientated workforce where I’m able to make use of my skills, abilities, and experience and offers me opportunity for professional growth and career advancement. I’m a proven leader that’s goal - orientated, team-focused, and always mission-driven. I adapt to any geographical work environment and cohesively work amongst all diverse cultures. I have excellent written and communication soft skills and expertise in many industry career fields. I comprehend new technologies efficiently and employ their usage effectively. I have expertise in process, procedure, governance, diagnostics, analysis, troubleshooting, resolution, and reporting. I’m experienced, formally educated, and ready deploy these talents in support of my employer’s mission statement and their departmental or organizational goals.

EMPLOYMENT HISTORY:

Confidential, Glen Allen, Virginia

Desktop Support Technician/Deployment Tech Lead

Responsibilities:

• I represented Confidential Systems as the on-site Deployment Tech Lead Customer Liaison and Site Tech Lead in the migrations and deployment of our Military workstation Operating Systems and User Profile Transfer’s.
• I was responsible for managing our on-site Technical team, coordinating with our customer, and reporting progress, performance and time management back to our corporate managers.

Confidential, Charlotte, Florida

Computer Prog/Analyst

Responsibilities:

• I was in client support for Confidential office as an IT Help Desk/System Administrative Computer Prog/Analyst performing system installations, troubleshooting, repairs and processed their Windows 7 OS workstation migration upgrade for all local government services, fire departments, libraries, and public works offices.

Confidential

Help Desk Information Management Officer (IMO)

Responsibilities:

• I was appointed as an Organizational Unit ( Confidential ) Point of Contact (POC) Information Management Officer (IMO).
• I managed, monitored, and supported: Confidential Active Directory domains and Share folders user privilege authorization access rights; workstation MAC to IP Address and port security integrity; Local Service Request’s (LSR’s) submissions to the military’s S6 Signal Help Desk, coordinated resolution of service requests for workstation problems or issues; and, reported IA security violations or incidents to the appropriate agencies for all network issues.

Confidential

Repair Technician

Responsibilities:

• I worked in IT Help Desk/System Administrative client services as an ADPE technician providing daily system support for user account establishment and IA certification training, systems installations, systems configuration, connectivity, troubleshooting, and repairs.
• A major task of mine was to process all workstation migrations from Win XP to Win7 OS which included imaging, User profile transfers, MAC Address to IP address assigning and Confidential Port security.

Confidential

QA Inspector

Responsibilities:

• I performed in-process, final test inspection, documentation record reviews, and presentation of deliverables to customer of Confidential and military client two-way radio communications systems and electronic night vision ( Confidential ) equipment for personnel or vehicle: communications, night vision, and tactical surveillance equipment device work orders.

Confidential

Communications/Electrical Technician

Responsibilities:

• Provided direct support and general support (DS/GS) level maintenance of Confidential two-way radio communications systems receivers, transmitters, and electronic night vision ( Confidential ) equipment.
• I maintained commercial-off-the-shelf (COTS) and special purpose military computers and used TMDE to test and diagnose cause and location of malfunctions, the extent of faults & category of maintenance required then tuned, adjusted, and aligned all equipment to MIL and MFG specifications.

Confidential

Technician

Responsibilities:

• I performed processed Preliminary Maintenance Inspection's (PMI), testing, and equipment repairs, dispositions, and Calibration Life Cycle for certification of Test, Measurement and Diagnostic Equipment (TMDE) traceable to the Confidential and by the contractual requirements of LOGCAP3: 159 Task Order.
• I utilized certified laboratory standards and manufacture, commercial or military specifications/calibration procedures theories of operation, block diagrams, schematics, logic trees and software diagnostics techniques.

Confidential

Program Manager

Responsibilities:

• I owned and operated a small business Martial Arts school for almost a decade and held an average client base head-count of 80 to 120 members per month.
• I held instruction for four age brackets with three to five classes per day, six days each week.
• Annually, I organized and hosted six formal testing’s and three to four national tournaments.
• I provided direct management, service, and support over every aspect of business required to operate effectively: methodology, scheduling, promotion, logistics, direction, supervision, monitoring, analysis, and change.
• I instructed, mentored, and qualified all student’s respective to their personal phase of development throughout their individual training life cycle.
• I instituted and audited an internal quality assurance schema for leadership development and certification within my business and our Global association.
• I established and maintained all our information technology Internet of Things (IoT) related areas: Point of Sales (POS) and Quick Book accounting, Dreamweaver website SW and social media updates, Martial Arts Navigator and MS Access database management, Wi-Fi Access Point (AP) connectivity, and updates and patching of our OS or applications software.

Confidential, Sarasota, Florida

Test Laboratory & QA Program Manager

Responsibilities:

• Supervised our six technicians in our Test Lab and four traveling installation techs’ and provided engineering support over manufacturing processes.
• I completely established and managed all Quality Measures of the Human Patient Simulator ( Confidential ).
• This medium included conducting First Article, In-process, test, rework/repair and Final inspection of all systems produced, reworked, delivered, or upgraded.
• Key system features of each system comprised the instructor MAC iOS host workstation and PC Operating Systems that ran all IDE cards and rack tower actuators or devices, and Confidential Airports AP’s for portability and mobility of use.
• Ensured repeatability and functional reliability compliance with industry specifications.

Confidential, Crestview, FL

Regional QA Manager - Procurement Quality Specialist

Responsibilities:

• Performed Quality Source Surveillance of vendors in the South-Eastern Region of United States for Confidential heritage commercial aircraft parts, assemblies, sub-systems, and unique processes.
• Managed adherence to Douglas Aircraft and Confidential AQS9000 Quality Systems Program, Engineering Orders, Purchase Order Agreements, Special Clauses, FAA Conformity and FAR requirements.
• Performed on-site audits and monitoring of all regional supplier Quality systems, required processes, inspections, and testing of deliverables.

Confidential, Long Beach, CA

Quality Procurement Representative

Responsibilities:

• I provided Global Software Quality Source support for DAC Engineering and Software Quality Source surveillance of sub-tier parts and sub-system DAC suppliers.
• I monitored Software Quality compliance of over 100 European Regional DAC active vendors and their onsite surveillance and supported our European regionally based Confidential field representatives and In-house Supplier Quality Verification liaisons for all vendor parts or activities performed within their associated countries.
• I maintained our Supplier Quality Rating systems (SQR) database for these vendors.
• I produced charts and graphs of the vendors progress for customer and corporate stakeholders and presentation at daily Scrum team meetings.
• I also, verified HASH and Certificate Integrity of all Intellectual Property Data Engineering Change Orders and Supplier Data transfers.

Confidential, Long Beach, CA

Associate Manufacturing - Capacity Planner

Responsibilities:

• I performed data collection, entry, and distribution of program progress for Aircraft build programs.
• I produced the MD-95 program planning phase build plan manual documentation and schedules presented to Confidential that allowed us to obtain the Type Certificate (TC) to begin production of the MD-95.
• I collected data on build location of our current modular work cell, headcount of Union Work team’s employee Skill Code personnel availability, status of their delivery efficiency, and work around plans used for our Industrial Engineering departments efforts to redesign higher level efficiency build processes.
• I coordinated this information with our facilities CAD department for configuration development of new modernized building design layouts to in corporate concepts that streamlined projected build processes.
• I then provided week graphs and updated Parrado charts over the programs build life-cycle for presentation and analysis of management in weekly meetings.

Confidential, Vista, California

TMDE Manager - Operations & Field Service

Responsibilities:

• Managed Orange County-based clients Test and Measurement Equipment standards calibration onsite field service needs.
• Responsibilities; repair, calibration on a wide variety of test and measurement equipment such as, but not limited to, signal generators, frequency counters, oscilloscopes, multimeters, waveform monitors, vectorscope, and biomedical/physiological monitoring devices.
• Calibrated Mechanical inspection and gauging.
• Help prepare for customer surveys and audits.
• Report all aspects of work and scheduling to the corporate office.

Confidential, Stanton, CA

QA Supervisor - Receiving Inspection & Test

Responsibilities:

• Manage Quality Assurance inspection and testing of all vendors supplied items upon receiving.
• Responsible for inspection and testing of incoming electronic or mechanical parts and assemblies for in-flight entertainment systems.
• Evaluate board level RF audio and video processors, video tape recorders, amplifiers, digital board, power supplies, wire harnesses, and LCD video entertainment units, and engineering prototypes.
• Design and configure electronic test setups for receiving inspection and produce technical support data for production testing of complete full ship systems.
• Conduct all receiving First Articles, FAA Conformities, and vendor survey/audits.

Technician - Service, Repair, And Calibration

Confidential, Canyon Country, CA

Responsibilities:

• Provide onsite and field service client support.
• Responsible for service, testing, repair, and tuning of communication transceivers and equipment to manufacturer’s specifications.
• Perform service calls to mobile units, base stations, Repeater sites. Install network systems such as computer networks CAT 5 Ethernet cable for Wide Area Network, Routers, and Hubs.
• Install communication devices cellular car phones, mobile phones, FM 2-way radios in automobiles and base stations, vehicle antennas, base station antennas, and tower antenna configurations. Calibrated db power of frequency carrier waves and bandwidth modulation of Am and FM signals via power meters and spectrum analyzer.