Helpdesk Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Helpdesk

Confidential

Responsibilities:

Performed to On - Call support after hours for urgent requests.
Created, modified, and remove Active Directory accounts & groups.
Documented and tracked user requests using JIRA.
Create training guides within Confluence intranet system.
Supported users with problems based on computers, remote, servers, and VOIP.
Tested internal applications against updates from Microsoft, Java, and web browsers.

Computer Specialist

Confidential

Responsibilities:

Provided onsite support at multiple locations and in a virtual environment for 1200 employees at Orlando Utilities Commission.
Documented and successfully delivered multiple projects on time.
Hardware Refresh Project - Replaced over 800 PC/Laptops with Windows 2000 to XP SP3 within 1 year.
On-call 24/7 rotation; responded to critical problems during non-business hours.
Active Directory administration to create/edit/disable user accounts and security groups in a Distributed File System (DFS) structure.
Implemented tracking system for all inventory.
Managed 4 summer students for various projects including inventory tracking, updating documentation, and refreshing hardware.

I.T. Specialist

Confidential

Responsibilities:

Provided onsite desktop and network support at 5 locations for 100 internal employees.
Imaged, installed and troubleshooted desktop computers and printers.
Recorded and track inventory and licensing for software.
Restored and configured servers with RAID configurations.
Respond, prioritize, and record trouble tickets.
Administered SharePoint server for company Intranet.

I.T. Technician

Confidential

Responsibilities: