Tanium Platform Support Specialist Resume

SUMMARY

Over Eleven years’ experience providing excellent service to multiple customers in Information Technology environments. Proven issue resolution and time management abilities. Demonstrated ability to acquire technical knowledge and skills rapidly.

TECHNICAL SKILLS

Operating Systems: Windows Server 2000, 2003, 2008, 2012, Windows XP, Windows 7, Windows 10

Hardware: HP \ Dell Server Hardware

Programming Languages: Batch

PROFESSIONAL EXPERIENCE

Confidential

Tanium Platform Support Specialist

Responsibilities:

Troubleshoot / resolved issues with new Tanium application servers provided for the new Tanium implementation
Troubleshoot / managed Tanium modules Index, Connect and Patch
Manage Tanium Index exclusion tags
Coordinated / managed Tanium software utilization with Tanium Product Team and clients requiring reports from Tanium
Coordinated / managed network Tanium usage issues with various teams
Coordinated / managed issue resolution with Tanium Application Vendor and GE Tanium management team
Provide Tanium support for the new AWS cloud solution implementation
Perform Tanium binary upgrades and coordinates with the various teams for outages
Work with Tanium Application Vendor on possible enhancements to improve function and user experience
Configures Tanium reports for IT Risk and exports to Splunk
Working Tanium tickets within ServiceNow and resolving issues in a timely fashion
Troubleshoots issues involving Tanium clients installed on all Windows and Unix servers

Confidential

Smartcard Application Support Specialist

Responsibilities:

One a 2 member team responsible for managing the Two Factor authentication software
Develop / Manage Opsware script for ActivClient deployment
Deploy ActivClient to 5,000 GE servers globally
Troubleshoot / resolve ActivClient software issues for both client and servers

Confidential

Principal Consultant

Responsibilities:

One of a 70+ member Server Operations team supporting over 9,800 Windows NT servers across 23 Active Directory (AD) root forests with over 55 child domains. In this role, troubleshooting Windows server problems remotely, and resolving or escalating as needed. Server support includes hardware monitoring and all Operating System (OS) support up to the Application layer.
Supported technologies include Microsoft (MS) Clustering; VMWare, Disk/Array Management; and Terminal Server Farms.
Build / rebuild servers as needed for Disaster Recover (DR) and recover all backed up data.
Worked extensively with various enabling technologies. Active Directory, Clustering (MS and Veritas), HP Server Automation (Opsware), also other less primary technologies.
Coordinate hardware replacement between HP 4 Walls Support, Dell, SMS and site contacts.
Escalation of issues to next level technicians, and participation/management of Priority 0 / Priority 1 (P0/P1) cases on bridge calls with client and LTI technicians, as well as external vendors as needed.
Working server tickets within ServiceNow and providing excellent service to our GE customers and resolving issues in a timely fashion.
Travel to local datacenters when the need arises to perform various server related tasks.
Support internal and external teams to troubleshoot and resolve a wide range of server issues to receive customer satisfaction.
Mentor and train new L2 and L3 Wintel employees.
Provide assistance and mentoring to new Tech Mahindra employees.

Confidential

IT System Administrator

Responsibilities:

Provide support of 500+ users in local office as well as various sites across the country.
Day - to-day support consisting of server administration, hardware and software support of both workstations and servers, inventory control and database management.
Experience in Windows 2003 and 2008 server installations and configurations as well as peripheral management, NetApp devices, installation and troubleshooting of high-end engineering software programs such as Unigraphics, Autodesk products, CATIA and ProE, BATCH file creation to automate tasks, running network cabling across buildings, wiring patch panels and wall receptors, creation of patch cables, network hubs, routers and wireless network equipment.
Work with multiple customers such as GE Aviation, GE Rail, GE Energy, Caterpillar, Lawrence Livermore and Dresser Rand as well as implementing specific customer security policies.
Create engineering and administrative images that deployed to 300+ workstations.
Responsible for mentoring and delegating work to co-op students.

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