Desktop Support Technician Resume

SUMMARY

Experience in Migrating systems from windows XP to windows 7, Windows 10 via USMT and other tools
Windows 7 and Windows 10 imaging via the SCCM imaging Tool by USB or Network PXE boot
On - site diagnosis and troubleshooting of technical hardware and software issues
Network installation, configuration and troubleshooting to resolve connectivity issues.
Install, configured and troubleshoot issues with Outlook Exchange Mail 2003, 2007, 2010, 2013 and Office 365
Install, configure and troubleshoot applications for Microsoft Office 2003, 2007, 2010 and 2013
Experience knowledge using Active Directory, Remote Desktop tool and VMware/Citrix and Bomgar
Software installationconfiguration: as Adobe AutoCAD, Microsoft Visual, Access, etc.

PROFESSIONAL EXPERIENCE

Confidential

Desktop Support Technician

Responsibilities:

Confidential

Information Technology Coordinator

Responsibilities:

Confidential

Desktop Support Engineer

Responsibilities:

Windows 7 imaging for new lease HP laptops and Desktops
Installation and configuration of required software’s
Troubleshoot and resolve network connectivity issues
Accountability for all Old and New leased PC, Documentation via Excel Spreadsheet
Install hardware component that are under coverage (mobo, HDD, NIC, Peripherals)

Confidential - Hartford CT

Desktop Support, Project Technician

Responsibilities:

Confidential

Windows 7 Deployment Engineer

Responsibilities:

Confidential

Desktop Support Technician

Responsibilities:

Contractor Assignment with St Francis Hospital in Harford CT
100% Client support, immediate end user problem resolution.
Software installation and Windows 7 imaging via SCCM
Resolve issues pertaining to phone, cables and internet support and computer peripherals replacements.

Confidential

Helpdesk Support Analyst

Responsibilities:

100% phone support for technical issues: Used BMC Remedy ticketing system.
Used remote access services to correct technical problems
Create, escalate and/ or resolved critical incidents/follow up on pending tickets (70+% resolutions)

Confidential, Hartford CT

Helpdesk Support Analyst

Responsibilities:

Contractor Assignment with HSB in Hartford CT
50% phone support and 50% email support: Used HP Service Manager ticking system.
Diagnose technical hardware and software issues.
Reset/restore and activate passwords using Active Directory
Resolve Internet Explorer issues and articulated excellent customer support.
Identified and escalated situations requiring urgent attention to Team lead/ Supervisor

Confidential, Springfield MA

Desktop Support Analyst

Responsibilities:

Windows 7 upgrade, Office 2010 upgrade, Software/Hardware Upgrade
Imaged computers daily from Windows XP to Windows 7
On-site technical support. Ensured computers seamlessly interconnected with diverse systems
Ensured computers seamlessly interconnect with diverse systems